
14 years
Well one thing you can do is meet with the other hostels in your city to be an overflow place for them when they are full. You could offer a commission to other staff if they send someone over or else at least bring a food basket, etc that staff can eat as they will remember you with fondness. Fairly easy ways although it takes a bit of time to take affect. The good thing every time you get a refered customer (if they have a good stay) will lead to more word of mouth for your hostel in the future.
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