Hostel Management B2B Service Directory
A Complete Guest Relations Manager
Convert with Chat, Retain with Messaging.
Hoperator is a real-time guest relations manager that combines live chat and social messaging to help hostels, hotels and B&B’s increase conversions and guest retention. Hoperator simplifies booking and allows your staff to provide value through guest engagement prior to, during and after their stay.
- Hoperator’s real-time translation allows you and your guests to chat in their preferred language
- With Hoperator’s staff profiles your guests know who they are talking to
- Hoperator allows you to connect unlimited users to your chats, staff members, local insiders and even the staff of a partner business
- With Hoperator’s Facebook and Google integration, you can easily create guest itineraries by searching for and sharing places, events and activities directly in chat
- Hoperator’s gratuity processing feature allows your staff staff to earn extra income
- Call-back support; gather guest info when you’re not online and follow up later
- Guests can save their conversations and recommendations for easy reference at a later time
1. Will my staff be spending too much time chatting with guests?
No, on average inquiries are resolved in less than a minute
2. Do I need to hire someone just to answer live chat?
No, because Hoperator is never offline, we capture your visitor’s questions so they can easily be followed up with later
3. Is Hoperator optimized for mobile?
Research shows 40% of bookings now come from mobile, which will only continue to increase. With Hoperator, not only can website visitors speak with staff and book through live chat easily on their mobile devices, it does not require guests to download an app.
Find out how Hoperator can help your hostel here.