Front of House Manager required for Large London Hostel

The Generator Hostel is London’s largest backpackers Hostel aimed at young travellers from all over the world, who wish to enjoy a unique experience.

The Generator is currently looking for an experienced and motivated person, with proven Hotel or Hostel Management experience within Front of House, to join the current managment team and fulfill the role as a Front of House Manager.

This is a 12 month fixed term contract.

Your responsibilities will include:

- Overseeing and running the entire Front of House operation which includes 15 staff members in Reception.
- Ensuring the high level of customer service is achieved at all times.
- Managing the groups and individual reservations functions along with the reception team.
-Training new staff and developing existing staff to ensure job roles are fulfilled and standards are maintained.
- Conducting interviews, staff appraisals, discipline procedures with all staff within the department
- Ensure internal company policies are adhered to at all times.
- Communicate and liaise with travel agencies regarding contracts, room allocations, and special requests.
- Ensuring targets and budgets are met on a monthly basis with regards to revenues and occupancy levels.
- Work closely with the Revenue Manager to set future rates and exisitng rates.
- Deal with third party bookings and have experience and knowledge in managing online website allocations.

The ideal candidates will be:

- A self starter that can lead and motivate a large team.
- Have excellent organisation skills and be able to deal with working in a high pressured environment.
- Be able to work independently as well as part of a team.
- Must be computer literate, and confident with using a reservation system.
- Flexible with shift work and weekends.
- Must have at least 2 years experience as an Assistant Manager or Manager
- Experience in dealing with budgets of over £400k per month
- Must have a proven track record of FOH experience.
- Must have strong analytical skills with yeild and revenue management experience.
- Must have experience in dealing with room rates and forecasting occupancy trends at certain seasonal periods.
- Experience in dealing with high volume of guests arrival and check outs.

You must be flexible as you will be required to work different shift patterns and carry out duty manager shifts.

The salary for this position is starting at £25,000.00 per annum.

Applicants must be eligible to work in the UK.

For more information about Generator Hostels pelase visit our website

If you are interested please email your CV and cover letter to [email protected]




Job first posted: 03 August 2009