Hostel manager in gran canaria
Hostel Manager Wanted – Help Us Reach 9.0 on Booking.com & 9.5 on Hostelworld!
Location: Las Palmas, Canary Islands
Position: Hostel Manager
Start Date: ASAP
Commitment: Minimum 6 months
We are a group of three vibrant hostels in Las Palmas, and we have one clear goal: reach a 9.0 on Booking.com and 9.5 on Hostelworld. To achieve this, we need a hands-on, guest-focused Hostel Manager who can take our service and atmosphere to the next level. If you understand what makes travelers leave 5-star reviews and have the leadership skills to make it happen, we want you on our team!
Your Mission
Boost our Booking.com rating to 9.0 & Hostelworld to 9.5 – Implement strategies to improve guest satisfaction and encourage positive reviews.
Create an unbeatable atmosphere – Organize social events and activities that enhance guest experience and foster connection.
Engage with guest reviews – Respond proactively to feedback, address concerns, and show guests that we listen and care.
Focus on service excellence – Ensure the guest experience remains top-notch by perfecting the details that matter most.
Recruit & manage volunteers – Develop strategies to attract more volunteers, ensuring they’re focused on enhancing the guest experience and supporting hostel operations.
Review Conversion – Increase the ratio of guests leaving reviews, making it easier and more rewarding for them to share their experiences.
What We Offer
Competitive salary + performance bonuses based on guest satisfaction & review scores
A leadership role with real impact in a thriving hostel group
The opportunity to live and work in one of the most exciting destinations in the world
Who You Are
Hospitality-driven – Experience in hostels, hotels, or customer service is a big plus.
Guest-obsessed – You know what makes a great guest experience and how to turn good stays into glowing reviews.
A natural leader – You can inspire and motivate your team and volunteers to deliver exceptional service every day.
Proactive & problem-solving – You anticipate challenges and have solutions to keep the guest experience smooth and memorable.
Fluent in English (Spanish is a plus but not necessary.)
Able to commit for at least 6 months.
Your First Challenge: How Would You Help Us Reach 9.0 on Booking.com & 9.5 on Hostelworld?
As part of your application, send us a proposal outlining your plan to help us increase our Booking.com rating to 9.0 and Hostelworld to 9.5.
Please note, we are already underway with a plan to renovate all core facilities like kitchens and bathrooms, so we’re looking for your ideas to improve service, guest interaction, and overall experience without focusing on facility upgrades. Your plan should also address review conversion, focusing on how to increase the ratio of guests who leave reviews. Possible areas you can consider:
Improving guest interaction – How do we create lasting positive impressions and encourage guests to leave reviews?
Incentivizing reviews – What strategies can we implement to motivate guests to review their stay?
Simplifying the review process – How can we make it easy and quick for guests to share feedback after their stay?
Engaging with guests during their stay – How can we create touchpoints during the stay that encourage them to review?
Rewarding reviews – Could offering small perks for reviews be an effective strategy, and how would you implement that?
Apply now! We can wait to see your CV + your proposal!
Help us make our three hostels in Las Palmas the best-rated in the Canary Islands—let’s hit 9.0 & 9.5 together!
Location: Las Palmas, Canary Islands
Position: Hostel Manager
Start Date: ASAP
Commitment: Minimum 6 months
We are a group of three vibrant hostels in Las Palmas, and we have one clear goal: reach a 9.0 on Booking.com and 9.5 on Hostelworld. To achieve this, we need a hands-on, guest-focused Hostel Manager who can take our service and atmosphere to the next level. If you understand what makes travelers leave 5-star reviews and have the leadership skills to make it happen, we want you on our team!
Your Mission
Boost our Booking.com rating to 9.0 & Hostelworld to 9.5 – Implement strategies to improve guest satisfaction and encourage positive reviews.
Create an unbeatable atmosphere – Organize social events and activities that enhance guest experience and foster connection.
Engage with guest reviews – Respond proactively to feedback, address concerns, and show guests that we listen and care.
Focus on service excellence – Ensure the guest experience remains top-notch by perfecting the details that matter most.
Recruit & manage volunteers – Develop strategies to attract more volunteers, ensuring they’re focused on enhancing the guest experience and supporting hostel operations.
Review Conversion – Increase the ratio of guests leaving reviews, making it easier and more rewarding for them to share their experiences.
What We Offer
Competitive salary + performance bonuses based on guest satisfaction & review scores
A leadership role with real impact in a thriving hostel group
The opportunity to live and work in one of the most exciting destinations in the world
Who You Are
Hospitality-driven – Experience in hostels, hotels, or customer service is a big plus.
Guest-obsessed – You know what makes a great guest experience and how to turn good stays into glowing reviews.
A natural leader – You can inspire and motivate your team and volunteers to deliver exceptional service every day.
Proactive & problem-solving – You anticipate challenges and have solutions to keep the guest experience smooth and memorable.
Fluent in English (Spanish is a plus but not necessary.)
Able to commit for at least 6 months.
Your First Challenge: How Would You Help Us Reach 9.0 on Booking.com & 9.5 on Hostelworld?
As part of your application, send us a proposal outlining your plan to help us increase our Booking.com rating to 9.0 and Hostelworld to 9.5.
Please note, we are already underway with a plan to renovate all core facilities like kitchens and bathrooms, so we’re looking for your ideas to improve service, guest interaction, and overall experience without focusing on facility upgrades. Your plan should also address review conversion, focusing on how to increase the ratio of guests who leave reviews. Possible areas you can consider:
Improving guest interaction – How do we create lasting positive impressions and encourage guests to leave reviews?
Incentivizing reviews – What strategies can we implement to motivate guests to review their stay?
Simplifying the review process – How can we make it easy and quick for guests to share feedback after their stay?
Engaging with guests during their stay – How can we create touchpoints during the stay that encourage them to review?
Rewarding reviews – Could offering small perks for reviews be an effective strategy, and how would you implement that?
Apply now! We can wait to see your CV + your proposal!
Help us make our three hostels in Las Palmas the best-rated in the Canary Islands—let’s hit 9.0 & 9.5 together!
HOSTEL NAME
OPPORTUNITIES AVAILABLE
Hostel Manager
HOSTEL LOCATION
C. Buenos Aires, 22, 35002 Las Palmas de Gran Canaria, Las Palmas, SpainJob first posted: 20 March 2025
Updated: 20 March 2025