Myallocator is looking to hire Customer Coaches in DUBLIN!!

Hello Hostel Management Forum Members!!

Myallocator is looking for individuals with previous hostel experience who are passionate about hospitality and have great customer service skills to join our new office in Dublin. If you fit the bill or know anyone that would be interested please have them send their CV / Resume to [email protected]

Here is a breakdown of the position

Duties and Tasks / Essential Functions:

● Implement application, train and support customers

● Deliver service and support to end-users using phone, video conference, instant chat, and ticketing

● Be proactive with customers at all times during customer interaction.

● Interact with customers to provide and process information in response to enquiries, concerns, and requests about products and services.

● Diagnose user-related or technical issues with the application.

● Follow standard processes and procedures to identify and escalate priority issues per Client

● Help retain and encourage customers undergoing trials to convert to paying customers

Skill and Knowledge Qualifications:

● Hospitality experience ideal (hostels preferably)

● Personable and friendly demeanour on the phone

● Native English + fluency in another European language

● Ability to write clearly and accurately in English

● Knowledge of customer service principles and practices

● Effective listening skills

● Able to work independently or as part of a team

● Ability to meet a flexible schedule

● Reporting to CS Managers in São Paulo and San Diego offices

● Flexible holidays – minimum of 20 days per year

● Talk to us, if something else is important to you!




Job first posted: 13 February 2015