NIGHT RECEPTION - LATROUPE Prado Madrid

FRONT OF THE HOUSE – NIGHT SHIFT

WARM, OUTGOING, AUTHENTIC, PASSIONATE, AND INSPIRING. RAISE YOUR HAND IF THAT´S YOU!
Want to work as a bartender, breakfast dude, receptionist, DJ all at the same time? Come work with us! Are you ready to blend hotel quality with hostel experience to redesign accommodation appealing to all generations? Because this is what we aim to do at Latroupe. We are looking for a great new team member to join our team as a Staff Member in our 270 beds new generation Hostel in Madrid. The mix of private and shared rooms will provide an aspirational and flexible spot for young-at-heart travelers in the city. As Staff Member you need to be comfortable with changing tasks and taking charge. We need people that want to be a part of creating a culture and becoming a part of a family - it's not just a job.
We need people who enjoy human interaction and who do not mind varying working hours as this is a part of our industry. Does this sound cool to you? Continue reading. Depending on the job, the tasks will include but not be limited to:

Front Desk Operations:
• Greet guests upon arrival and assist with the check-in process.
• Provide information about the hostel's facilities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly.
Security and Safety:
• Monitor the entrance and common areas to ensure the safety and security of guests.
• Respond to emergencies, such as noise complaints or disturbances, and take appropriate action.
• Conduct regular security checks of the premises.
Administrative Tasks:
• Process reservations and check-outs accurately.
• Maintain and update guest records.
• Handle cash and other forms of payment accurately.
Customer Service:
• Assist guests with any requests they may have during their stay.
• Provide recommendations for local restaurants, transportation, and attractions.
• Ensure a positive and welcoming atmosphere for all guests.
Night Audit:
• Perform night audit duties, including reconciling daily transactions and generating reports.
• Verify the accuracy of guest accounts and resolve any discrepancies.
Communication:
• Communicate effectively with other staff members to ensure a smooth transition between shifts.
• Report any maintenance issues or concerns to the appropriate department.

Languages: English - high level / Spanish - high level / Other ones is a plus.
Experience: previous reception work - desirable

HOSTEL NAME

OPPORTUNITIES AVAILABLE

HOSTEL LOCATION

Paseo de las Delicias, 1, Arganzuela, 28045 Madrid, Spain