RAD Hostel Manager

ColoRADo Adventure Hostel is looking for a Resident Manager to lead our team of up to 10 employees and volunteers, manage the day to day operations, and work closely with the owner in strategic planning for our mid-sized hostel.

Start Date: August 2022

Annual salary $31,200-$35,360 DOE
Free housing, utilities, wifi
Monthly stipend
Opportunity for commission and bonuses
1 wk paid vacation after 6 months
2 wks paid vacation after 1 year
Paid earned sick leave
All benefits and amenities available to guests

Reports to: Owner

Previous hostel, hotel or other hospitality industry management experience
Relevant college degree
Knowledge of Property Management Systems and Channel Managers- Cloudbeds experience a plus
Experience working with the major OTA’s
History of successful leadership roles
Budgeting and strategic planning experience
Must be able to delegate effectively

Must have excellent skills in the following areas:
Critical thinking
Problem solving
Conflict resolution
Communication - verbal and written

Personality Traits:
Great self and time management skills even in a highly distractible environment
Self-motivated, driven, initiative
Great listener
Passion for travel, other cultures, adventure
High tolerance for stress and change

Job Description:

Operations Management
Manage staff and build strong team focused on common mission
Evaluate current processes; develop, implement and regular assessment for ongoing improvement
Manage all aspects of front desk operations:
PMS - Cloudbeds
Guest relations
Ongoing effective management and pricing of room/bed/activity inventory
Rate comparison with competitive set and year over year

Inventory and Ordering:
Front desk supplies
Room supplies and guest amenities
Housekeeping supplies

Light Maintenance:
Maintain facilities in proper working order
Respond to guest and staff feedback regarding broken or malfunctioning items
Conduct routine site inspections to identify, resolve and prevent problems
Atmosphere and Activities
Ensure mission and culture of the hostel are maintained
Organize and execute activities
Record duties, expenses, challenges, successes and areas for improvement for each event for easy replication

Staff Management/Leadership
Participate in recruitment and hiring process and decisions
Onboard and train new hires
Set clear expectations linked to hostel mission and goals
Assign and oversee task completion (housekeeping, maintenance, guest activities, front desk, social media)
Ensure staff are following all procedures and living by CAH values and standards
Assess staff performance to make sure the right people are in the right jobs
Provide necessary one-on-one and team coaching, training, and development so that staff has the knowledge, skills, and resources to be successful
Weekly scheduling
Public Relations and Industry Relations
Maintain guest contact lists
Submit press releases to local media
Participate in local business associations
Organize local community outreach and volunteer activities for staff and guests
Participate in hostel industry events and conferences
Develop relationships with hostel managers in Colorado Hostel Collective, HIUSA, and other hostel networks
Build partnerships with local small business

Business Development and Strategy
Follow trends in the hostel industry
Ensure that the hostel identifies and meets the changing needs of guests
Create and implement a written plan for growth and expansion to capture more market share and new markets

Maintain website
Maintain staff computer
Administrate public and private wifi networks

About Our Hostel:
In the shadow of Pikes Peak, just 5 miles from Garden of the Gods (#1 park in the USA, TripAdvisor 2020), our hostel is a blend of Colorado’s mountain culture, thriving art scene, and fresh Colorado Springs vibe. We opened in September of 2018 and since then we’ve had the pleasure of hosting guests from 79 countries and all 50 states. We welcome adventurers, travelers, seekers, wanderlusts, students, retirees, and anyone eager to explore all the beauty of the Rocky Mountains. We offer a mix of private and shared rooms for up to 70 guests and plenty of communal space to mingle, cook, eat, watch TV, play games (indoor & outdoor), or simply to relax and breathe in some of that clean Colorado air. Our space was designed with a minimalist philosophy so we can focus on what really matters- experiences, not things. We consistently have very high ratings and have received a Travelers’ Choice award by TripAdvisor for being among the top 10% rated hostels worldwide!

Our Mission -
To ensure that every guest leaves the hostel with RAD memories of Colorado by-
-creating a safe and welcoming inclusive community that encourages unique and lively social interaction
-connecting guests to the best recreational activities and cultural attractions of Colorado Springs and the Pikes Peak region
Our Values -
The intrinsic value & uniqueness of ALL people
Community Service

About Colorado Springs:
Most desirable place to live in the nation, according to the U.S. News & World Report… 2 years in a row!
Colorado Springs was ranked the No. 3 “Best Place to Live” in 2020 and 2019, and No. 2 in 2018
Over 9,000 acres of parkland and 500 acres of trails
Sunny skies and crisp clean mountain air
If you’re a beverage aficionado, there are breweries, distilleries, wineries, cideries, coffee shops galore
Over 55 area attractions, incredible scenery for endless outdoor adventures and a vibrant culture filled with arts, entertainment and rich history.
There's an adventure for every explorer.
Olympic City USA
1 hour south of Denver and 2 hours from several of the top rated ski resorts in the USA


Hostel Manager


3844 N Nevada Ave, Colorado Springs, CO 80907, USA
Job first posted: 27 June 2022
Updated: 27 June 2022