13 years
When I was travelling, I met a pretty nice and polite hostel owner who cared his guest so much to an extent that he made a comprehensive 150-page manual guide about every detail of his hostel. When a guest asked anything, he smiled, and said politely and confidently "Turn to the page 62 and you will see it". On the surface of the refrigerator for self-service mini bar, there were 11 rules!
That sounds interesting... I would be interested in seeing his 150-page manual. :)
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