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  • Forum
    • Forums Index
      • New Posts
      • Recent Activity
      • All Activity
      • Posts I’m Following
    • The Common Room
      • MODERATOR NOTES
      • Introduce Yourself
      • Introduce Your Hostel
      • Travel Talk
      • Hostel Stories
      • Off Topic Chat
    • General Hostel Topics
      • Hostel Publications
      • Hostel Trends and News
      • Hostel Conferences and Tourism Events
      • Buy / Sell / Trade Items
      • Promoting the Hostel Movement
      • Hostel Videos
      • Site Feedback and News
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      • The Ideal Hostel
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      • Start a Hostel
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      • Website, Computer, and Tech Support
      • Housekeeping and Maintenance
      • Hostel Bars & Restaurants
      • Tour Desk Operations
      • General Hostel Operations
      • Pest Control
      • Eco-Hostels
    • Hostel Marketing
      • Hostel Reviews, Booking Engines, and Directories
      • Marketing Exchange
      • Internet Marketing
      • Travel Bloggers and Media Connections
      • Offline Marketing
    • Hostel Culture and Society
      • Foreign Language and Culture for Hospitality
      • Hostels for Good
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      • Hostel Management em Português
      • 日本語 Hostel Management in Japanese
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      • Hostel Management in Deutsch
      • Hostel Management in Italiano
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      • How to Work in Hostels
      • Hostel Jobs Available
      • Hostel Jobs Wanted
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      • Volunteer Abroad
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      • Resort and Hotel Jobs
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Throw Away Your Hostel Logbook - It's not working.

How-To
A person throwing away a paper notebook for hostels

We received the question below from Joyce Brouwer at Hostel Ani & Haakien in Rotterdam, the Netherlands, about internal staff communication.
 

Darren Overby
Owner
Pacific Tradewinds Hostel
Comments(1)

How To Run A Successful Crowdfunding Campaign for Hostels

How-To
Arm reaching through the computer for money

Courtney Loechl
Editor, Consultant, & Creator
Comments(2)
Fundraising/Crowdfunding

How to Create Video Content From Snapchat

How-To
Logo of Snapchat for webinar video tutorial

If you think creating videos is overwhelming and time consuming, you're not alone. Luckily for you, it's also not true!

Courtney Loechl
Editor, Consultant, & Creator
Comments(0)
Social Media Marketing, Video Marketing

The Key to Quick & Easy Video Content

How-To
Hands holding a smartphone showing video

It’s no secret that vivid, fresh content is an instant boost to any website or business, and hostels are no exception. At a minimum, most people usually get some decent photos up, but video is also crucial to taking your visual marketing to the next level.

Courtney Loechl
Editor, Consultant, & Creator
Comments(0)
Video Marketing, Social Media Marketing, Website Design

How to conduct an interview for a hostel reception position

How-To
Unfriendly Scary Receptionist at Hostel Front Desk

The team that you put in place to run your hostel is arguably the most important key to your success.  Here are some tips on interviewing candidates to make sure you hire the right people for your team.

Rucksack Brian
Hostel Manager and Consultant
Comments(1)
Hiring Staff, human resources, interview questions, interview techniques

Learning about Channel Managers: What are your questions?

How-To
Questions-About-Channel-Managers

Re: Channel Managers: what do you want to know? We are putting together a 'learning session' with both SiteMinder and MyAllocator reps to help learn the deeper ins & outs of how these sites can help out your hostel and unique situation.

Courtney Loechl
Editor, Consultant, & Creator
Comments(1)
Channel Managers, Reservations

Tips & Tricks, Part 4: Rooms

How-To
paradiso loft dorm beds creative space tall ceilings ladder

Can you remember the first dorm room you ever stayed in? Mine was somewhere in Cape Town nearly seven years ago. Being students, we went for the cheapest hostel we could find, and from my fuzzy memories I think we got what we paid for.

Courtney Loechl
Editor, Consultant, & Creator
Comments(2)
Guest Amenities, Hostel Design

Tips & Tricks, Part 3: Cleaning, Laundry, & Bathrooms

How-To
cleaning-laundry-bathroom-hostel

While discussing cleaning with Gerti and Andy, the owners of lovely Old Countryhouse Backpackers, they told me about one particularly awful stay they had somewhere else. It wouldn't have been so bad in itself, except that it was filthy.

Courtney Loechl
Editor, Consultant, & Creator
Comments(0)
Hostel Cleaning, Hostel Design, Guest Amenities

Tips & Tricks, Part 2: The Kitchen

How-To
hekerua lodge kitchen north island new zealand clean sink plates mugs cups glasses bench

This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.

Courtney Loechl
Editor, Consultant, & Creator
Comments(0)
Food And Beverage, Guest Amenities, Hostel Design

Complaints, Part 3: Responding to Negative Reviews

How-To
negative-reviews-responding-computer

The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?

Courtney Loechl
Editor, Consultant, & Creator
Comments(1)
Customer Service, Reviews and Reputation Management

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