We received the question below from Joyce Brouwer at Hostel Ani & Haakien in Rotterdam, the Netherlands, about internal staff communication.
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If you think creating videos is overwhelming and time consuming, you're not alone. Luckily for you, it's also not true!
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It’s no secret that vivid, fresh content is an instant boost to any website or business, and hostels are no exception. At a minimum, most people usually get some decent photos up, but video is also crucial to taking your visual marketing to the next level.
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The team that you put in place to run your hostel is arguably the most important key to your success. Here are some tips on interviewing candidates to make sure you hire the right people for your team.
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Re: Channel Managers: what do you want to know? We are putting together a 'learning session' with both SiteMinder and MyAllocator reps to help learn the deeper ins & outs of how these sites can help out your hostel and unique situation.
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Can you remember the first dorm room you ever stayed in? Mine was somewhere in Cape Town nearly seven years ago. Being students, we went for the cheapest hostel we could find, and from my fuzzy memories I think we got what we paid for.
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While discussing cleaning with Gerti and Andy, the owners of lovely Old Countryhouse Backpackers, they told me about one particularly awful stay they had somewhere else. It wouldn't have been so bad in itself, except that it was filthy.
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This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.
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The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?
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