While discussing cleaning with Gerti and Andy, the owners of lovely Old Countryhouse Backpackers, they told me about one particularly awful stay they had somewhere else. It wouldn't have been so bad in itself, except that it was filthy.
This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.
The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?
I recently stayed at Aussitel Backpackers in Coffs Harbor, Oz. The hostel itself is great, with by far the most free adventure activities I've seen to date. Other guests and I went surfing, stand up paddle boarding, jetty jumping and surf kayaking…all for free. What?!
It's no secret I want to open up my own hostel in the next few years. I'm not even positive where it will be yet, but I know it will be great. My mom always joked they overdid the self-esteem thing with my generation, but why shouldn't you follow your passion with confidence?
Anyone who has met me, ever, knows I am not a morning person. I'm also incredibly difficult to wake up. That being said, I have never jumped out of bed so fast as the first time the hostel fire alarm went off in the night.
I found a great way to visualize my hostels reviews over time so I can quickly spot trends in our customer service performance. It's called TableTools2 and it works with Firefox. The tool will create charts from data on any table on any website.
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