What Makes Front Desk Master a Top PMS for Hostels
While property management systems (PMSs) like Mews and Cloudbeds have established themselves as favorites of hostel and hotel owners, Front Desk Master is another popular choice for management solutions. Known for its fast and reliable customer support, friendly price point, and overall intuitiveness, Front Desk Master is used by property managers in over sixty countries.
As an all-in-one management solution, Front Desk Manager provides a range of different features that make it easy for property managers to keep all of their bookings, inventory, and sales in one place. With built-in features like upselling services, mobile check-ins, and an interactive platform that allows staff to communicate easily with guests, Front Desk Master offers many of the things that other PMSs use but with its own unique design.
Maria Argyropoulos-Minos, who is one of the main partners at Gaslamp Hostel in San Diego, California, spoke on the features that Front Desk Master offers and explained why Gaslamp Hostel uses the software.
“We like that you can put things up for sale, like tours, physical items, and also create coupons that you can send out on social media or in follow-up emails,” said Argyropoulos-Minos. Creating email campaigns and engaging with guests before and after their stay are key features of the platform that can help enhance and build brand loyalty for hostels.
Reliable Customer Support
Another aspect of Front Desk Master that Argyropoulos-Minos highlighted as being a key feature is the reliability of their customer support.
“They don’t have a number you can call, but they usually write back to you within a few hours. They try to jump on fixing problems right away,” said Argyropoulos-Minos. Fast and reliable customer service means being able to troubleshoot issues, which is invaluable for business owners, especially in an industry where things move fast, and the customers are often coming and going within short windows of time.
As far as training staff on using the platform, Argyropoulos-Minos acknowledged that the ease of use and intuitiveness of Front Desk Master have made it easier for her and her team to train new volunteers without any hassle. “Not once have I heard someone say that it (Front Desk Master) is more difficult than Cloudbeds or any other platform,” said Argyropoulos-Minos. “I think the front-end functionality is actually better,” she added.
Among the other features and reasons why Front Desk Master is appealing to hostel owners and property managers are built-in capabilities like its push notifications, automated revenue reports, customizable travel guides, and a built-in channel manager.
