What Makes Mews a Top PMS for Hostels
A quality PMS can do wonders for a hostel owner, and the features that distinguish one from another are key in understanding which one is best for your hostel. From managing bookings and building inventory to generating automated campaigns and marketing certain services within your hostels, PMSs can help you reach your guests in a variety of ways while keeping everything organized.
An All-in-One Platform
Some of the best qualities of any PMS include having everything built into a single platform, as with Cloudbeds and Front Desk Master. While Cloudbeds is popular amongst hostel owners, there are platforms like Mews that can provide their own benefits to hostel owners.
Mews, like other PMSs, allows guests to select and book gender-specific dorms, and also do all of their check-ins and check-outs virtually. With the way that travelers arrive on different schedules, and the fact that not all hostels staff throughout all hours of the day, having virtual check-ins can be a difference maker for hostels when it comes to creating a positive guest experience. Another digital feature that Mews offers is its virtual chat option, which allows guests to communicate and ask its chatbot questions, 24/7.
Top-Notch Security and Upselling Services
Hostel owners also relish the security of Mews, as it has received top scores for its enterprise-grade security. Its 24/7 monitoring and disaster recovery are key features that help hostel owners keep sensitive information secure. Mews is GDPR, ISO27001, NF525, PCI DSS, and SOC 2 Type 2 Compliant. It also features secure checkouts, with cardholder information encrypted at the Mews Terminal card reader.
Upselling services or upgrades in the hostel can be powerful additions and help generate more revenue for your hostel. With the ability to sell things like parking spaces and bikes, or allow guests to book tours and other guided activities, Mews offers hostel owners a range of options when it comes to enhancing a guest's stay, such as requesting extra pillows or towels. Guests are often out and about, roaming or exploring the city or area where your hostel is located, making it easy for them to add on services while they're on the go.
Additionally, Mews has a built-in Housekeeping app, which displays up-to-date information on the status of rooms in the hostel. This means that if a guest is looking to check in before the normal check-in time, a staff member does not have to physically go check to see if the room is clean, as it will be displayed on the app as either clean or dirty. Time-saving features like this can help hostel owners and staff maximize their productivity, and ultimately create a better guest experience.
Another benefit that hostel owners find in using Mews is its intuitiveness. Mews is considered easy to learn, allowing management to train new staff with relative ease. Like other PMSs, Mews offers a virtual classroom called Mews University, which allows hostel owners to easily onboard and train their new staff on the intricacies of the software. Classes tend to be less than 30 minutes in length and are offered in five different languages. For an industry that is built around travel and is powered by a transient workforce, having an intuitive software is key.
