Mews Partners with the North American Hostel Association
For years, Mews has had a footprint in the hostel industry as a leading PMS provider. The European-based company, which began in 2012, works with hotels and some of the biggest hostel chains around the globe. Now, with their partnership with the North American Hostel Association (NAHA), Mews will expand even further into the North American market, offering support to NAHA’s robust group of members.
Mike Coscetta, President of Mews, spoke about the partnership with NAHA and touched on the future of the hostel market in North America and worldwide.
“The hostel market is growing. Hostels have taken a strategy in hospitality that hotels can take more, and that’s creating a space that’s divisible, creating spaces that can be used for different purposes. Our system supports that sort of hybrid approach to hospitality,” said Coscetta.
Travel trends are constantly changing, and for companies like Mews, finding ways to expand their services is a crucial step to setting up hostels for success. With the increase in remote workers and influx of digital nomads traveling in hostels since the pandemic, many hostels have adapted their approach to hospitality.
“I see hostels growing from just being a backpacker destination to being more integrated in the community. Or, also a hybrid option for remote workers,” said Coscetta. “There’s a mix of business and leisure that’s becoming more popular, and it’s a growing space that’s perfect for Mews.”
The rising popularity of co-working spaces and the need for creating environments where backpackers can get their work done has been something that both hostels and PMS providers like Mews have keyed in on. For Mews, that has led to a more hands-off approach for travelers, creating features like self-check-in, digital keys, automated payments, and self-service kiosks.
Mews was built, Coscetta said, from a guest-centric perspective. “As a guest, they should feel something different after staying at a Mews property. The hostel should be able to manage the experience a lot easier with Mews, too,” said Coscetta. “If it’s messy for the operator, it’s messy for the guest.”
Creating memorable guest experiences is part of the fiber of hostels. It’s one of the many reasons travelers choose hostels over hotels or renting out someone’s spare bedroom. For a PMS provider like Mews, that means creating ways for a hostel to track guests and use that information to help better curate the experience for that guest next time they book a bed.
Seeing that the hostel market only continues to grow, especially as travelers become more equipped to travel safely and affordably, Coscetta shared his excitement for the opportunity to expand Mews’ reach into new markets.
“Hostels are one of the fastest-growing sectors of the hospitality industry. The generation that’s most attracted to hostels is also one of the generations that think travel is one of the most important experiences you can have,” said Coscetta. “Hosteling is a great gateway to travel for people. People who tend to travel that way tend to get hooked on it.”
For more information: https://www.mews.com/en/press/mews-partners-north-american-hostel-association
