How are you manage your "bad" guests? Sending e-mail for your partners? Are you sure that they will read?
And your reception? Do you have any list to consult about bad guests from other hostels? The Copa Hostel suggests www.betterguest.com , a website to inform your bad-guests and quickly check about who is your next guest. Six months free, registration free:), bonuses for bad information from their guests. All simple, cheap, fast and discreet.
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