16 years
Excuse the rant, this sounds like "Leonid Brezhnev´s Guide to Prosperity" or "Robert Mugabe´s Guide to Democracy".
I know there are some exceptions, particularly in North America, but then HI doesn´t really have very dreadful competitors there, so success comes very easily.
Here in Europe, Hostelling International is a Guide to perverting a good idea, providing stress-free jobs to apparatchiks (on taxpayer´s money) and dissappointing customers who weren´t expecting very much in the first place.
Well done.
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