Everyone is all worked up about Hostelworld but how come I don't see people pushing back on booking.com. We signed up with them this past fall and they are really awful to work with...they insist on writing the content - which i'm convinced is being written by college interns - you can't get all the room designations right - they insist on listing one of our dorms as an 'quad room' which makes it sound like someone is booking entire room for $35 - and they are bullies, bullies, bullies on billing.
Now, they just enacted, in the USA at least, a new 'option' whereby a guest can make a last minute booking without a credit card. This 'option' automatically opted everyone IN. Supposedly they notified us on the back end...yeah... I found it but in the Contact Us section - who looks there for a message FROM booking.com? ...oh, and they only posted it for one of our cities, not all three - yet all three cities were opted in.
We only found out about this new feature because, yeah - a guest no showed and there was no credit card number on file.
They charge a minimum of 15% , don't take down reviews and are really high on their horse so to speak trying to tell us how to run our business..and you can't make a billing mistake at all - no money back if you are overcharged... why don't i see complaints about them?
BTW...in hostelworld's defense, yeah they raised the price for the first time in 10 years to 12%, but they raised the hotels to 15%....perhaps they should have communicated that to the hostels.