7 years
Sadly booking.com is the darkside and it is run by a Canadian from British Columbia!
It is all about money..... they don't give a hoot, they have margins, profit targets and you are a part of it!
Dump Booking.com, I did and feel so relieved!
Compensation for relocation the guests Booking.com
Hostel Reviews, Booking Engines, and Directories
Hi guys
Hope for your help.
My house was occupied illegally by some armed people and police did not help though I have all the papers. So I could not accomodate customers who booked my house, I have a police report I sent it to booking.com asking to cancel my bookings. It is not my fault here. It is a nightmare. I refunded the guests their deposits which they paid directly to my account.
Booking.com found an alternative accomodation which costs twice more than mine. Can it be call alternative in another price range? Now booking.com ask me to pay the difference.
Due to their terms they need my approvement for the alternative accomodation but it is not said distinctly in the terms. I didn't approve it.
So what to do? to pay or not to pay? will they go to the court?
The house is in Thailand, they ask to pay around 450 usd but at the moment every dollar counts (this house was my only business).
Thanks for any advice.
- Comments
7 years
An armed invasion of the house could be considered a Force Majeur event, as it's something completely out of your control that prevents you from being able to accommodate guests. If it is, and you notified Booking within the agreeed time period, then you should not be required to pay damamges.
I don't have a copy of my Booking contract available to verify the wording of the Force Majeur clause, but you can check yours to see exactly what it says. I am not a lawyer or qualified in any way to give leal advice, so check with your lawyer to see if they think it covers your situation.
My gut feeling is that you should not be responsible for the cost of relocating the guests.
Related Pages
Log in to join discussion