Hope for your help.
My house was occupied illegally by some armed people and police did not help though I have all the papers. So I could not accomodate customers who booked my house, I have a police report I sent it to booking.com asking to cancel my bookings. It is not my fault here. It is a nightmare. I refunded the guests their deposits which they paid directly to my account.
Booking.com found an alternative accomodation which costs twice more than mine. Can it be call alternative in another price range? Now booking.com ask me to pay the difference.
Due to their terms they need my approvement for the alternative accomodation but it is not said distinctly in the terms. I didn't approve it.
So what to do? to pay or not to pay? will they go to the court?
The house is in Thailand, they ask to pay around 450 usd but at the moment every dollar counts (this house was my only business).
Thanks for any advice.