David Smith, COO of Hostelbookers: "Expert help for your business"

I would also highly suggest that the staff actually know something about the town and area and learn more about it.

During our time in Italy we only had 2 places who actually knew everything about their town, but helped in suggestions as well. Once place we stayed did not even know what time the banks opened! :eek:

At a couple of hostels I worked at there was this problem. To solve it I created a basic HTML page(s) for internal use at the hostels that had links to resources for frequently asked questions -- this was the homepage of all front desk computers. E.g.:

• airport phone numbers (lost luggage, etc.)
• airline phone numbers
• attractions (beaches, museums, tours, etc.)
• airport shuttle numbers
• etc.

Part of front desk training was to never say, "I don't know." -- instead say something along the lines of, "I don't know, but let me look it up for you..." (Looking up information for guests is the whole purpose of letting the front desk have Internet access :D)

At a couple of hostels I worked at there was this problem. To solve it I created a basic HTML page(s) for internal use at the hostels that had links to resources for frequently asked questions -- this was the homepage of all front desk computers.

I love this Idea. Thanks very much. I whipped this up this morning. It's only a start, I'll definitely be expanding on it to include more information.

I know it's a complete ripoff. :(

Reason being: I thought that if it's familiar there is more chance the receptionists will embrace it.

Aslong as they use it does not matter it's borrowed from another idea! :)