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10 years
I don't know how things are with elevators in other countries, but I worked in two US hostels that didn't have elevators. I'd always ask guests with suitcases or bags that looked heavy if they would like help with their bags. If maintenance workers or housekeeping were nearby they would help carry the bags.
I don't know if it will affect ratings, but I didn't notice any serious problem from not having an elevator. I have read some hostel reviews at other hostels where the lack of an elevator caused some negative reviews, but I don't know the full story...
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