Hello All
We have a guest who breaks many rules in the hostel- smoking in bathroom, abuse air conditioner which eventually broke, owe payment etc. He took advantage of the fact that our hostel does not have staff staying overnight and we have yet to install cctv.
We have evicted the guest by telling him our hostel is under maintenance and has to close but he came back at night find out we have other guests in the hostel then threaten to call the police and file complaint to tourism and other related authorities.
How would you guys handle situation like this.
8 years
Throw his ass to the curb. It is a badge of honor that you keep such idiots out. People that read about a person with such bad behavior being asked to leave builds confidence that you are looking out for their interests.
Also you should tell him he is not a good fit and that you reserve the right to refuse service to anyone that acts like that.
8 years
I agree with Tedzuki. You are under no obligation to keep a problem guest.
If anyone should be concerned about the police being called it should be that guy, not you. Someone who has been asked to leave is not a current guest, and therefore trespassing on private property if he enters your hostel. If he threatens to call the police, tell him that it sounds like a good idea and make the call yourself. You have the upper hand there. Make sure to get a written police report.
Regarding the tourism and other authorities, nine times out of ten it’s an empty threat. It is a pain in the butt to have a formal complaint lodged against your business, but it’s not the end of the world. The authorities will come to hear your side of the story, and you are in the right. Just to protect yourself, write down exactly what behavior was problematic and the dates that it happened as well as the date that you asked him to leave and any dates when he came back. If he made threats, write those details down as well. Ask any witnesses to sign and give their contact details if they are willing. This gives you written documentation to use in your defense in the off chance that he actually registers a complaint. A police report will also heavily discredit any complaint he might make against your business.
Most likely though, none of this will be necessary if you simply tell him clearly and directly that he is not welcome in the hostel because his behavior is not appropriate. If you don’t give him any room to negotiate, then the discussion ends quickly and he has no other option than to leave.
7 years
This thread is old, But here's my two cents.
I always have in my regulations "We retain the right to refuse service for any reason whatsoever"
'Service' being Accomidation, Bar, Hell, Even reception services if someone's particulary nasty.
Being friends with local authority's helps too. If you ever feel threatened by a guest, Call the Police.
We used this clause to boot many predatory customers, Theives, And general dickheads.
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