Very interesting and well-written (apart from numerous spelling errors).
With regard to their Backpack software, which sounds as if it has been quite a success:
Is it closely tied with the Hostelworld system? Would anyone buy it if they were not with Hostelworld? And if they are with Hostelworld, does it have any limitations such that the hostel might find an alternative system better?
I'm just thinking that, since it was devised by hostel/programming people, it ought to be as good as it gets; in what way do we think we might improve on it?