The deal on the website of Hilton Hotels & Resorts seemed like a good one to Jeffrey Buszkiewicz: A 72-hour online sale after Thanksgiving showed a $129 room at a Hilton Garden Inn in Manhattan for Christmas night. Two subsequent nights cost more.
But there was a hitch. After he talked about it with his wife and was ready to book, the rate had increased by $40 a night when he logged on again the next day.
...In mid-November, Hilton embarked on a pilot program that imposes a $50 cancellation penalty anytime after a reservation is booked. The test is scheduled to run 60 days in 24 Hilton-managed hotels.