Paying extra for a door on your room
Hostel Stories
I was told of a hostel in London (how true this is I don't know) where you paid extra for a door on your room, all doors had been removed and put into safe storage, as the owner was sick and fed up of drunks kicking in the doors, he would duly take £5 from guests and get out the screwdriver and fit a door on request?
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14 years
...the owner was sick and fed up of drunks kicking in the doors, he would duly take £5 from guests and get out the screwdriver and fit a door on request?
Can a hostel charge a credit card number for damages? Maybe a sign-in sheet that says "if you intentionally break a door there is a £*** replacement fee."
14 years
You can't do shit.
Go prove who was the person who broke the door in the first place and try to sue him.
with out his consent you can't charge his credit card, as it's easy as hell to reverse the charge and then you end up paying double.
14 years
Go prove who was the person who broke the door in the first place and try to sue him.
Ah ok... I thought maybe another guest would know who did it. I thought a couple of the hostels I worked at were pretty rough, but I never saw anyone kick a door down (except at staff accommodation :confused:). Not good...
14 years
well,
in 4 years I have two door's that need to be replaced.
first had a fraction in it when I got the units and just gave up a month ago. no biggie.
the second was vandalism. apart from this I had a plaster wall with a hole in it. thats about it for vandalism.
about 200$ of damages in 4 years is not that bad considering...
13 years
Damn I should get out more! It was Olave House in Earls Court. They closed down in the end. They started taking in homeless and people on the doll to get more money to the detriment of the poor, poor people who'd book on hostelworld etc. The reviews I reads we quite astonishing and me heart went out to the poor people. Guys who'd booked with them for a holiday and ended up having to share a room with junkies that left needles around. People were also being threatened by the groups that lived there longterm.
I had a lass from a website who came over to do some hostel reviews and take photos. Great girl, I still keep in touch but she she went there they wouldn't let her on site as they knew what she'd find.
You can't do shit.
Go prove who was the person who broke the door in the first place and try to sue him.
with out his consent you can't charge his credit card, as it's easy as hell to reverse the charge and then you end up paying double.
That's not true. You don't have to have concent just notification. It can be contested and it you proved your case you could get compensation. IF you are unjustly charged and know that there is no way that the second party can prove their case then threatening the small claims court generally does the trick.
However if you are charged and it's your word against theirs then it's up to you to prove your innocense not for them to prove your guilt. Once you have been charged it's no longer a case of innocense until proven guitly as it's after the fact.
13 years
A hostel down the street from us had their front windows smashed out by a drunken guest. They couldn't charge him because he did a runner right afterward but they put him on the red list for hostels in all surrounding cities. That's basically all you can do with troublesome guests. Luckily around here we take the do not check in list quite seriously.
A few months ago my manager dealt with some long term guests who decided it wasn't that big of a deal to be on the late payer list. He kept letting them slide because they were friends with the interns and all the interns swore they wouldn't do a runner. Unsurprisingly, they did when the amount owed was worth more than the friends they met.. He called every city and farming hostels and after about 3 weeks the guys called up to pay because they couldn't find any hostels to stay in!
13 years
Sorry rereading this thread; you guys are saying you have guest that cause criminal damage, you have witnesses but can't do anything as they run off afterwards? Surely you hate some form of ID when people check in? As standard we take full name, home address, passport number (or eu identification card number) and the country it was issued.
If you have those details they can't run off. If they're in the UK they'll pop round where they live (if it's fake you'll have the passport info) and if they're from abroad then they're taken into custody when they leave the country and present their passport to customs.
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