11 years
If you have decent ratings, plenty of reviews, and competitive prices, then the problem could be with availability? Are all 80 of your beds available for sale on HB?
Unfortunately I think HB themselves would be the best ones to help you with this, and they have essentially written off your question. I would contact them again and ask them for more help. Since they said the ranking is a mixture of factors, you might ask them to take a look at your hostel and tell you which area is dragging you down. At least then you would know what to work on.
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