Yelp Review Analysis

This article isn't about hostels, but it might be interesting for people who are following Yelp. Maybe someday someone will analyze hostel reviews. :)

‘Stay Far, Far Away’ and Other Things Gleaned From Yelp Health Reviews

Western Dental’s average rating of 1.8 stars on Yelp is well below the average of four for all dentists nationwide. About 1,250 of its 3,000 reviews used the words “wait” or “waiting” and about 15 percent of them, the word “worst.”

When patients leave angry comments, the chain’s “social media response team” often replies, inviting patients to call or email and citing a federal patient privacy law known as HIPAA for not responding in more detail. “Thank you for reaching out and providing the opportunity to improve our services. We hope to speak with you soon,” the notes say.

At least one patient gave a Yelp follow-up review of the social media response team’s performance: “I responded to the info in their response twice and got no reply at all … they are just attempting to minimize the PR damage caused by undertrained and rude lazy staff.”