Hostels might be interested in this article as it relates to review websites in general:
http://www.washingtonpost.com/express/wp/2015/04/22/how-some-yelpers-are...
Docking a restaurant stars for reasons that have nothing to do with the actual meal is another misuse of Yelp, restaurateurs say. When the difference between a 3-star and a 4-star overall rating can translate to as much as a 9 percent bump in revenue for a restaurant, as a 2011 Harvard Business School study found, is it responsible of Yelpers to leave a bad review solely because they don’t like the decor?
9 years
Can't wait to see this documentary.
It will be interesting to see how the review websites evolve. I presume some already are weighting reviews depending on the reviewer. As in someone who always gives fully positive reviews or fully negative reviews would not be as influential as other reviewers.
Also can they not create some sort of QR code system at the end of receipts so that it can guarantee the customer was at that restaurant or property.
9 years
It still amazes me that businesses cannot opt out of being listed on these unverified review sites, and that no class action lawsuits have been won because of damaged reputation as a result of a forced listing. Individual businesses have sued (and lost) because of defamatory comments made by reviewers. To my knowledge though, there have not been lawsuits against the various sites for refusal to remove businesses at the request of the owners. If I'm wrong about this, could someone please link to the relevant cases?
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