Skip to main content
Hostel Management logo
  • Home
  • Forum
    • « Back
    • Forum
    • Forums Index
      • « Back
      • Forums Index
      • New Posts
      • Recent Activity
      • All Activity
      • Posts I’m Following
    • The Common Room
      • « Back
      • The Common Room
      • MODERATOR NOTES
      • Introduce Yourself
      • Introduce Your Hostel
      • Travel Talk
      • Hostel Stories
      • Off Topic Chat
    • General Hostel Topics
      • « Back
      • General Hostel Topics
      • Hostel Publications
      • Hostel Trends and News
      • Hostel Conferences and Tourism Events
      • Buy / Sell / Trade Items
      • Promoting the Hostel Movement
      • Hostel Videos
      • Site Feedback and News
    • Open a New Hostel
      • « Back
      • Open a New Hostel
      • The Ideal Hostel
      • Buy / Sell a Hostel
      • Start a Hostel
      • Business Partners
    • Hostel Operations
      • « Back
      • Hostel Operations
      • Front Desk Operations
      • Internet Access and Computers
      • Website, Computer, and Tech Support
      • Housekeeping and Maintenance
      • Hostel Bars & Restaurants
      • Tour Desk Operations
      • General Hostel Operations
      • Pest Control
      • Eco-Hostels
    • Hostel Marketing
      • « Back
      • Hostel Marketing
      • Hostel Reviews, Booking Engines, and Directories
      • Marketing Exchange
      • Internet Marketing
      • Travel Bloggers and Media Connections
      • Offline Marketing
    • Hostel Culture and Society
      • « Back
      • Hostel Culture and Society
      • Foreign Language and Culture for Hospitality
      • Hostels for Good
    • The Lounge
      • « Back
      • The Lounge
      • Travel Stories
      • Introduce Yourself
    • Work Abroad Forum
      • « Back
      • Work Abroad Forum
      • Teach English Abroad
      • Kibbutz Volunteer Jobs
      • Volunteer Abroad
      • Other Travel Work
      • Resort and Hotel Jobs
    • Other Topics
      • « Back
      • Other Topics
      • Site News and Feedback
      • Off-topic Chat
    • Non-English Forums
      • « Back
      • Non-English Forums
      • Hostel Management em Português
      • 日本語 Hostel Management in Japanese
      • Hostel Management en Esperanto
      • Hostel Management en Español
      • Hostel Management en Français
      • Hostel Management in Deutsch
      • Hostel Management in Italiano
  • Magazine
    • « Back
    • Magazine
    • Announcements
    • Blog
    • How-to Articles
    • Industry News
    • Sponsored
    • Spotlight
    • Webinar
    • All Recent Articles
  • Services
    • « Back
    • Member Perks
    • Hostel Consultants
    • B2B Services Directory
    • Hostel Unconferences
    • OTA Listing Verifications & Alerts
    • Hostel Professional's Library
  • Hostels
    • « Back
    • Hostels
    • Our Hostels Database
    • Hostels for Sale
    • Hostels for Lease
    • Hostels Seeking Managers
    • Hostels Seeking Investors
    • Hostels Seeking Partners
    • Sell or Lease Your Hostel
    • Find Hostel Investors or Partners
    • Add Hostels to Our Database
  • Jobs
    • « Back
    • Find Hostel Workers
    • Post a Hostel Job
    • Find Hostel Jobs
  • About
    • « Back
    • FAQ
    • Our History
    • Contribute
    • Our Team
    • Contact Us
JOIN NOW
Hostel Management logo
JOIN NOW
  • Home
  • Forum
    • Forums Index
      • New Posts
      • Recent Activity
      • All Activity
      • Posts I’m Following
    • The Common Room
      • MODERATOR NOTES
      • Introduce Yourself
      • Introduce Your Hostel
      • Travel Talk
      • Hostel Stories
      • Off Topic Chat
    • General Hostel Topics
      • Hostel Publications
      • Hostel Trends and News
      • Hostel Conferences and Tourism Events
      • Buy / Sell / Trade Items
      • Promoting the Hostel Movement
      • Hostel Videos
      • Site Feedback and News
    • Open a New Hostel
      • The Ideal Hostel
      • Buy / Sell a Hostel
      • Start a Hostel
      • Business Partners
    • Hostel Operations
      • Front Desk Operations
      • Internet Access and Computers
      • Website, Computer, and Tech Support
      • Housekeeping and Maintenance
      • Hostel Bars & Restaurants
      • Tour Desk Operations
      • General Hostel Operations
      • Pest Control
      • Eco-Hostels
    • Hostel Marketing
      • Hostel Reviews, Booking Engines, and Directories
      • Marketing Exchange
      • Internet Marketing
      • Travel Bloggers and Media Connections
      • Offline Marketing
    • Hostel Culture and Society
      • Foreign Language and Culture for Hospitality
      • Hostels for Good
    • The Lounge
      • Travel Stories
      • Introduce Yourself
    • Work Abroad Forum
      • Teach English Abroad
      • Kibbutz Volunteer Jobs
      • Volunteer Abroad
      • Other Travel Work
      • Resort and Hotel Jobs
    • Other Topics
      • Site News and Feedback
      • Off-topic Chat
    • Non-English Forums
      • Hostel Management em Português
      • 日本語 Hostel Management in Japanese
      • Hostel Management en Esperanto
      • Hostel Management en Español
      • Hostel Management en Français
      • Hostel Management in Deutsch
      • Hostel Management in Italiano
  • Magazine
    • Announcements
    • Blog
    • How-to Articles
    • Industry News
    • Sponsored
    • Spotlight
    • Webinar
    • All Recent Articles
  • Services
    • Member Perks
    • Hostel Consultants
    • B2B Services Directory
    • Hostel Unconferences
    • OTA Listing Verifications & Alerts
    • Hostel Professional's Library
  • Hostels
    • Our Hostels Database
    • Hostels for Sale
    • Hostels for Lease
    • Hostels Seeking Managers
    • Hostels Seeking Investors
    • Hostels Seeking Partners
    • Sell or Lease Your Hostel
    • Find Hostel Investors or Partners
    • Add Hostels to Our Database
  • Jobs
    • Find Hostel Workers
    • Post a Hostel Job
    • Find Hostel Jobs
  • About
    • FAQ
    • Our History
    • Contribute
    • Our Team
    • Contact Us

The World's Largest Community of Hostel Professionals.

Search form

    Login

    Bookings, Marketing & OTAs Panel Discussion

    cmloechl's picture
    by Courtney Loechl |
    27 January 2014
    panel discussion google hangouts bookings reservations

    0

    "Bookings, Marketing, & OTAs" Panel Discussion was streamed live Feb. 4th at 18:00 GMT. See below for a recording of the entire discussion.

    This particular talk was very long, since it was such an important current topic, but the questions below are time stamped if you want to jump to certain parts of the video. These include both questions given to the panelists ahead of time, as well as questions live tweeted in from viewers.

    Our panelists included:

    John Moriarty: Dunloe View Hostel; Killarney, Ireland

    Maoz Inon: Abraham Hostel; Fauzi Azar Inn; ILH-Israel Hostels

    Dennis Pitcock: Hostel Manager & Consultant; various hostels worldwide

    (Moderator- Courtney Loechl: Pacific Tradewinds Hostel manager; Hostelmanagement.com collaborator)

    Enjoy the discussion!

    Panel Discussion Questions:

    Are you currently listing your hostel on Hostelworld?

    If so, have you altered your allocations or rates since the new contract came out a few months ago?

    If not, when did you terminate your partnership with them and why?

    Have you remained profitable since parting ways?

    On which other OTA websites do you list your hostel?

    Why did you choose to work with those sites in particular, and what has been your experience or result with each of them?

    In your opinion, why should or shouldn't you list your bed allocations on multiple websites?

    What channel manager do you use?

    Do you use any non-traditional websites to sell your hostel beds, such as Airbnb?

    What has been your experience with those sites?

    Are you interested in continuing to use OTAs if their commission remains at 10% or lower?

    Why or why not?

    If not, what terms would you find acceptable from an OTA?

    What concerns, if any, do you have regarding the relationship between hostels and OTAs?

    Airbnb commission and guest fee info

    Twitter Question: "Does anyone know about the TripAdvisor for Business program, and something called Trip Connect?"

    Do you educate your guests about the pros & cons of the various booking options (OTAs, direct bookings, walk-ins, etc)?

    If yes, how?
    If not, why?

    Twitter Comment: TripAdvisor Source Bookings

    Twitter Question: "Any suggestions on competing with OTAs on Google Adwords for keywords 'Hostel in (your city)'?"

    Twitter Question for Maoz: "What is your ROI for your YouTube advertising?"

    PPC (Pay Per Click) Campaign Info

    Twitter Question: "What ideal qualities would you like to see in an OTA?"

    Approximately what percentage of your business comes from direct sources as opposed to OTAs or other channels? (your own website, email or phone reservations, or walk-ins)

    Facebook Bookings Info

    Which efforts have proven to be successful for increasing direct bookings for your hostel?

    How much time, effort or money have you put into improving SEO for your own hostel’s website?

    Have you observed any noticeable result from this?

    Is your hostel a member of any local network or association, or do you regularly work with any hostels in your city or region?

    If yes, what kind of marketing efforts are being done between the hostels to promote those properties?

    Have you been in contact with those hostels regarding the changes to the Hostelworld contract?

    In the interest of finding a productive and beneficial solution to the challenges that hostels face, what advice would you give to hostel operators who are not satisfied with Hostelworld’s new terms?

    Keep following along:
    << Previous discussion: Guest Safety & Security
    >> Following discussion: OTA Representatives

    0 COMMENTS

    Log in to post a comment

    Courtney Loechl
    Support Courtney Loechl's work with a tip!

    Hostel Management believes in compensating creators for the time, knowledge and skill they share to make our industry better. Up to 50% of your annual membership subscription can now be used to tip creators.

    You are not currently a supporting member of HostelManagement.com. Please subscribe to create your tip account.

    JOIN NOW

    Related Pages

    Webinar: Life During & After COVID

    4 years 11 months ago

    0

    Roundtable Chat Discussion on Guest Screening

    6 years 11 months ago

    0

    PARTICIPANTS WANTED: Online Panel Discussion- Finding, Testing, & Training Managers

    7 years 5 months ago

    0

    Panel Discussion: Rating Guests & Hostel Blacklists

    7 years 7 months ago

    0

    Online Panel Discussion: Staff Outings, Team Building, & Morale

    7 years 12 months ago

    0

     
    • MANAGER RESOURCES
      • START A HOSTEL
      • HOSTEL CONSULTANTS
      • HOSTEL WIKI
      • B2B SERVICES
      • MEMBER PERKS
    • HOSTEL TRAVELER
      • FIND A JOB
      • FREELANCERS
      • OUR HOSTELS
    • HOSTEL MARKETPLACE
      • SELL A HOSTEL
      • BUY A HOSTEL
      • INVESTMENT OPPORTUNITIES
      • PARTNERSHIP OPPORTUNITIES
    • EVENTS
      • UNCONFERENCES
    • ABOUT
      • OUR TEAM
      • OUR HISTORY
      • CONTRIBUTE
      • FAQ
      • CONTACT US
    • MY ACCOUNT
      • My Profile

    Hostel Management Newsletter

    • Sign up for the HM newsletter to stay on track with the latest industry talk, news & events.

       

    • Subscribe

    All right reserved © 2025 HMI

    • Privacy
    • Terms of Service
    • Forum Policy
    • DMCA

    Join the world's largest community of hostel professionals.

    Yes, we have members in United States as well.

    Only takes 30 seconds!
    Already a member? Login here.

    Hide Where do you call home?
    Picture

    Check Your Email

    We have just sent you an email with a link to activate your account. If yu have not received this email with about 15 minutes, check your span or promotions folders.
    If you continue to experience problems, please email us at support@hostelmanagement.com.
    ×