Airlines are starting to charge for telephone calls by the minute.
I thought it was strange that Air France (German site) had put a "contact us" button right in the search form. I clicked it and saw a box that said:
For questions regarding your online booking on Air France you can contact us by
Phone: 0 180 5 830 830 (EUR 0.14/min. from a German landline, max EUR 0.42/min from a mobile)
or by filling in our online form
Requests regarding other bookings, seat reservation, change to bookings and cancellations can only be accepted and handled over the phone (emails are not accepted).
So you could pay up to 0.42 euros per minute if you have to call to make a booking, change a booking, or cancel your flight.
What do you think?
Also, have you seen other airlines doing this?