12 years
Update: Air France told me that if you have a booking problem you can get live support on Twitter or Facebook for free. That doesn't work for making, changing, or cancelling a reservation though.
Airlines Now Charging for Phone Reservations by the Minute
Travel Talk
Airlines are starting to charge for telephone calls by the minute.
I thought it was strange that Air France (German site) had put a "contact us" button right in the search form. I clicked it and saw a box that said:
For questions regarding your online booking on Air France you can contact us by
Phone: 0 180 5 830 830 (EUR 0.14/min. from a German landline, max EUR 0.42/min from a mobile)
or by filling in our online form...
Requests regarding other bookings, seat reservation, change to bookings and cancellations can only be accepted and handled over the phone (emails are not accepted).
So you could pay up to 0.42 euros per minute if you have to call to make a booking, change a booking, or cancel your flight.
What do you think?
Also, have you seen other airlines doing this?
- Comments
12 years
In the UK, I think most airlines charge you to call their booking or customer service lines at about 10-20p a min, depending on the number. But in the UK, there is a website called SayNoTo0870, which will list most UK companies actual geographic number, allowing you to call using your free minutes, or at the cheaper rate. 0870/0845 are non-geographical prefixes in the UK (allows companies to hide where their callcentre is). And I know British Airways will list their geographical numbers so people calling outside of the UK can call cheaper, and I call their geo number regardless if I'm in the UK or not. Calling an 0870/0845 number from overseas is hideously expensive.
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