My husband and I are running a hostel in China and we offer a variety of rooms, all of which have the same type of linen (which is white). We opened last month so everything is new. We've been having a lot of problems with guests dirtying/staining pillows and sheets--mostly blood, make-up, and pen marks. My husband is insistent on charging people for the price of new linen if it appears to be stained and a fraction of the cost if it is considerably dirty and needs to be sent to the dry cleaners or washed by hand. Is this fair? We keep butting heads on the issue because I feel like he is overly zealous on charging people and he thinks I'm being to0 lenient and ready to run the business into the ground being "too nice" to guests.
Any opinions or ideas on how to deal with this? We are thinking of posting the price of linen and appliances in the rooms or at least having a copy at the front desk.