My husband and I are running a hostel in China and we offer a variety of rooms, all of which have the same type of linen (which is white). We opened last month so everything is new. We've been having a lot of problems with guests dirtying/staining pillows and sheets--mostly blood, make-up, and pen marks. My husband is insistent on charging people for the price of new linen if it appears to be stained and a fraction of the cost if it is considerably dirty and needs to be sent to the dry cleaners or washed by hand. Is this fair? We keep butting heads on the issue because I feel like he is overly zealous on charging people and he thinks I'm being to0 lenient and ready to run the business into the ground being "too nice" to guests.
Any opinions or ideas on how to deal with this? We are thinking of posting the price of linen and appliances in the rooms or at least having a copy at the front desk.
11 years
I experienced something else. A very drunk Aussi vomited over our brand-new pillow, blanket and everything. It was extremely disgusting that no one wanted to touch it.
On the other day, he just left down enough money for us to buy another new set, apologized for all the troubles. This case was easily closed.
However, if the guest were a cheap bastard who didn't want to pay in this case, what'd you do?
11 years
However, if the guest were a cheap bastard who didn't want to pay in this case, what'd you do?
If someone gets so drunk that he’s out of control of himself or his bodily functions AND he refuses to take responsibility for actions that damage the hostel, then you could always show him to the door and wish him a great trip.
Related Pages
Log in to join discussion