Report

Hostel Reception / Cleaning Staff

Start a Hostel

JC B started this discussion 7 years 2 months ago

Hello Hostel Enthusiasts!

I am in the process of developping a 160 bed, 48 room Hostel (40% Private, 60% Mixed Dorms).

I would like to have 24/7 Reception and a standard hourly cleaning staff.

Would anybody be able to give me guidance on the following:

RECEPTION STAFF

- How many reception staff are needed? (Full-Time & Part-Time)

- What are the standard reception hour shifts?

- What are the peak hours where you need more than 1 reception staff?

- How much higher than minimum wage, on average, do you pay your receptionists?

- Would anyone have a pre-made excel sheet that has all the necessary information that they would be willing to share with the community?

CLEANING STAFF

- How many cleaning staff are needed daily?

- What are the cleaning hours if check-in is at 3pm, and check-out is at 11am?

- Would anyone suggest having an in-house seprate laundry staff, or giving the sheets, towerls, etc, to a laundry service to clean.

Thank you very much,

I appreciate any help I can get. Have a great day.

Chales,

IVORY Hostels

Comments

Report

Levi de Souza

7 years

RECEPTION STAFF

- How many reception staff are needed? (Full-Time & Part-Time)

You will need at least 4 full time receptionists and 6 part-time receptionists, considering that people don't work 7 days per week and on peak hours you may need 2 people.

- What are the standard reception hour shifts?

We divide in 2 full time shifts (22:00 to 06:00 and 10:00 to 18:00) and 2 part time shifts (06:00 to 10:00 and 18:00 to 22:00)

- What are the peak hours where you need more than 1 reception staff?

08:00 until check-out time and 14:00 to 18:00.

- How much higher than minimum wage, on average, do you pay your receptionists?

We pay around 20% more than the minimum wage, but this is very dependent of which country you are from. In some countries, to find billingual people, you will need to pay much more. Meanwhile here where i have my Hostel almost everyone is billingual.

CLEANING STAFF

- How many cleaning staff are needed daily?

For a hostel of this size you will need at least 18 hours of cleaning per day. You can have 2 cleaners at the same time and 1 at night, all of them working 6 hours.

- What are the cleaning hours if check-in is at 3pm, and check-out is at 11am?

We have cleaning from 10:00 to 16:00

Boa Sorte!

Levi . The Orange Hostel

Report

XJRX

7 years

Thank you so much @Levi de Souza.

Regarding the amount of staff. Is it based on the Occupancy Rate of that month/season?

Meaning - That I will have my lowest number of staff during the low seasons (Nov-Feb), and the highest amount of staff during peak season (July-August).

What is the minimum number required staff (fixed cost) that I will need every day?

Thanks again,

Charles

Search form

Report 'Hostel Reception / Cleaning Staff'?

Report 'RECEPTION STAFF'?

Report 'Thank you so much @Levi de'?

Join the world's largest community of hostel professionals.

Check Your Email