Hostel without staff!!

Have not posted in awhile as I have'nt been motivated to respond till now, here I go.
Hostel with-out staff.......?????
No way..... It may work for a while. Like just till the first reported emergency.
The demographics of most hostels I have stayed in are 20-27 yr olds, many away from home for the first time on Holiday. Unfamiliar with local customs, the local area, returning home drunk.
Maybe if you have a hostel in a small town with less than 10 beds next door to another biz that can help with things that could arise... Maybe.
I could not imagine here at Soi1guesthouse not having staff on duty 24hrs. Things happen.
My personal first concern is what is to stop "Guest" bringing in outside "friends". These friends may see someone’s "I-something" and remove it. Or at the least annoy other Paying guest. Or at the worse physically attack a "guest".
What responsibility would a Hostel owner have? In my opinion (and I’m sure more than one travel insurance company)…All of it.
Had one guy here, came home wasted, got into his (Top) bunk and exploded from both ends. How that would be dealt with, with-out staff. (We handled it well btw, only coz of staff on hand at 5 am. I can tell you the other guest in the dorm were happy to be moved.) Or the guest who wakes up to pee and legitimately gets into the wrong bunk thus sending the girl in the mixed dorm into a panic. (It took cool heads to sort it out, to realize the situation and calm both the girl and her boyfriend in the next bed. It turned out funny, but I don’t think it would have with-out the staff.)
No staff from 9am -5pm? I get most of my questions asked of me during these times. Directions, things to do, Things to avoid.
In a small city/town may be different, but here we have an international airport with many guest not landing until 11pm arriving 12 pm. There are hostels here with limited open hrs. Mostly ones that are basically a few rooms in a house that someone thought 'hey I got some spare room I'll just open a hostel" these types "expire" after a few months.
Some guests who know that there is no supervision tend to, well let’s say "go over the top" draw on walls, and whittle furniture. Piss/vomit in the corner, break doors coz they lost the key. Pack the sheets in their luggage for later use. Etc..
No, the Value of 24-hr supervision in relation to cost of not having it is way too high in my personal experience from both sides of the desk.
If anyone can make this situation work-- You're a genius- and soon the franchised hostels would mimic it and it would fast become the norm along with anyone with a few rooms in the house and the ideal.(you get 100% perfect guest?)
I know my views are not shared by everyone, and that is fine with me, such as my definition of what “hostel” means.
HOSTEL = Supervised, budget-orientated, short term, dormitory accommodation with shared facilities in a social environment.
How can you help someone if you are not there? What are you supplying?
What is the difference between you and a Hotel? And that is the crux of my personal concern. It is already hard for many government regulators to see a difference between a Hostel and a Hotel and a situation like this only blurs the difference even more to them.
There are people who are capable to own/run hostels and there are Revenue hungry businessmen who strictly look at the bottom line. Yes it’s a Business…. The Hostel business, -not the Hotel business.
We focus on “Guest-Friendly” management. It’s what defines us here amongst the ever increasing choices in Bangkok… Guest remember us because of our interaction with them and that leads to the best advertizing you can ever have…” Word of Mouth “. I will remind others, it can also be your worse.

Finally, On the subject mentioned here …” In the end, everything is about them (your guests). You should make them feel comfy, feel safe, to have fun, and to provide a place where they can interact with likeminded people sharing their experiences.” >”And you can only provide that to them if you know their demographics, and their profile. Otherwise you're going to fail.” [/I]
1. market segmentation IS a form discrimination. I don’t need to “Deep-Google” anyone, what we offer is quite plainly laid out in our introduction. This form of pre-research to me borders on Invasion of privacy,- in extreme situations a form of stalking. I would not appreciate Knowing that I was scrutinized by any establishment before my arrival. Want to know what I drink? Ask me, or send a questionnaire with my option to supply the answers. That shows a respect that I could appreciate and consider Customer Service.
2. >>>”And you can only provide that to them if you know their demographics, and their profile. Otherwise you're going to fail.”
This is so wrong (for a hostel). I prove it every day. I am fully aware of the demographics, they are just an average. HW or HB don't supply me with age's of my guest- for example,If someone who is older, and comes here to stay, as happens often enough, I don’t turn them away, I welcome them and supply the same service as I would to our main demographics and live with the results. (Once had a low % review from a guest saying, “great hostel, great people, great time but someone was traveling with a baby and that threw me off.”) Did we fail that guest? Again a hostel should be a social environment where all guest can learn, share and appreciate the differences from a fresh perspective. “Deep-Googleing” might be the norm for a “* star hotel”. But is truly in excess for a hostel.
4. "And in the hospitality business, a healthy business is the one who can maximize their costumer satisfaction by knowing what your costumers want and what they're expecting of you."
So with this train of thought where do you stop your investigation? Will someone be going thru my garbage to see if I use 2 ply paper? Yes, We are in the Hospitality Biz, a segment known as Hostels, (often mistaken for Hotels).
I’ll save you heaps of time and money and intrusion into people's privacy.
Guest at Hostels want supervised, affordable, clean, safe, accommodation with a social environment with information on local sites/transportation and possibly reliable onward travel.

p.s. Hosteling is not couch surfing either , how many places have 30+ people showing up to couch surfing a place per night. Could you imagine the queue at the loo.