Just to know, the place it is taking...
What is the place you dedicate to the human quality factor in your hostel?
It has been proved, since a long time now, that human quality factor (as well as many other) towards clients (they way to speak, act, help, respond in front of them, or do they job) has a major consequence on the hostel life, and when fighting against competition : as they represent the hostel in every "true moment".
What about your hostel? do you train your staff to quality? ( do you follow a known plan, ...?) how much? is it controlled?
For the ones who do not earn hostel: do you think the human quality factor is well implemented in hostel nowadays?
thanks.
12 years
Hi
I believe the human aspect is crucial for a good hostel, especially if you want to keep it good for a long period of time.
We invest a lot in staff training: about one month per new worker in the reception, staff meeting every 3 weeks, updated documents with instructions and more.
Also we filter the people who work here and demand all of them to be travelers and have traveling experience in hostels, as well as high level of English.
12 years
I agree. The staff are far more important for your business than the actual facilities. You may have the most comfortable bed in the world, but a guest will rarely have an emotional connection with their mattress. A great staff, on the other hand, can make the stay in your hostel truly memorable.
Byron is right to hire travelers with experience staying in hostels. They know what they like, and they remember the people who have made a positive (or negative) impact on their own trips. That understanding helps them to relate to your guests and take care of them in a natural way that you can't teach.
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