Almost anything can be said in a nice way.
Recently the city had to replace a gas pipe that ran through the center of town. As a result, half of the city had no gas and therefore no hot water for the entire day. Rather than posting a sign that said, “Sorry, there’s no hot water” our crew chose a more positive approach and put this up in the bathrooms:
All day people were joking about how refreshed they felt, rather than complaining about the cold showers.
Has anyone else had luck avoiding a potential problem by presenting it in a positive way?
10 years
I have something similar in our website that i send to each new reservation in our welcome email
http://bluealmondhostel.com/index.php?option=com_content&view=article&id...
I still can believe people ask for hot showers in the Caribbean. :sexy: :sexy:
8 years
Brian I just saw this, and I love it! <3 I was thinking about doing something semi-similar, but opposite, with reviews. Printing out the absurd 1 star reviews, printing them out, and having a sign that said "These people took the time to review us, think you can too?" Sometimes pointing out someone else's negativity (when it's over the top) can encourage some solidarity, especially for guests who already love you.
8 years
I love the idea of "These people took the time to review us, think you can too?" That could be really effective!
8 years
This is why I come here to steal all these great ideas. Thanks Brian and Courtney for sharing. Love these both and will keep them stored away for future use :)
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