We always give refund for Unused nights that were paid for in advance. I don't feel good charging for something I don't provide.
We don't but, You can charge for a booking that was not cancelled- But only for the 1st day and only if they booked using a credit card. If they booked for 10 days and did not show up you could not charge them for the 10 days. It's kind of the same situation except your guest did show up.
As an owner, yes it's a bummer to have to do- loss of expected revenue, bit more paperwork.
It happens 4-5 times a month with us it's mostly because they have arrived met up with other travelers here and decide to go onward with them. when they depart they remember and come back.
If it was " a cheaper hostel" I'd do one of two things, "Cut a deal quietly" or
realize that the Dollar difference in rent to them is crucial enough to have to get all their gear together and move down the block. Voice of experience say's "let them go."
If your rent is excessively uncompetitive, You will see this a lot.
I believe you would be liable by law to refund them in most places the full unused amount if paying daily rates. EVEN if you have a "No refunds" sign up you most likely would still be liable, but the sign does work for some.
Monthly or weekly rates. you could pro-rate to the daily rate. so say a deal like "stay 3weeks get one week free" and they leave after 3 weeks, I don't think a refund is justified.
Just to touch on this a bit.... If they booked trough a 3rd party Booker (ie..HW) you would not be liable for the 10% that they received. example.. bunks cost 10$ -guest book 10 days- guest pays you fully on arrival (90$)+ HW deposit (10$) they leave after 5 days the refund should be 45$ not 50$.
Finally, the word of mouth is favorable to you by refunding. Reviews - '" I stayed 2 days less than I had booked and the fully refunded me" looks much better than, " I left 2 days early and they wouldn't refund my money!!"
So next time Do it with a smile. It will pay unexpected dividends.
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