Another hostel reviews topic :)
I think guests are less likely to give bad reviews if they feel like they have made a personal connection with the staff. I think one thing that makes guests feel like you're paying attention to them is to remember their names.
I have a lot of trouble remembering names, but I try to associate their names with something else to help remember it.
Examples: someone named Maria mentioned surfing (association: "mar" = sea), or someone named Bud is wearing a tie-dye shirt. Easier to remember.
Does anyone have techniques for remembering guests' names? Do you think it matters?
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