Earlier this month Tripadvisor launched an airline user rating system.
Ratings can be left for the following:
- Value
- Check-in experience
- Punctuality
- Baggage handling
- Seat comfort
- In-flight service
- In-flight amenities
- Reasonableness of fees
Tripadvisor doesn’t take written reviews yet, but some other sites do, such as flightscore.com and airlinetest.com
Do you think online reviews of airlines will improve the quality of flights and service?
13 years
Absolutely! And long needed. Especially if the uptake is as dynamic and well used as the ones in our industry. (Watch how fast the airlines push for stronger libel legislation.) Now we need a review system that's as effective as the hostel industry's for mobile phone companies, power companies and oil and gas.
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