Google Business Reviews

Some info about Google reviews:
Google Gives Business Owners A Single Place Online To See All Their Customers' Reviews

Google now makes it easier for business owners to see who is reviewing them across the web. Verified business owners who are already using the recently updated Places for Business user interface can now go to their profiles, where they’ll find a new “Reviews” section. There, they will find all of their customers’ online reviews and be able to respond to them. The service also offers some basic review analytics so businesses can track how their reputation changes over time.