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24 Hour check-in or only day hours?

Front Desk Operations

Ington6 started this discussion 11 years 11 months ago

I'm analyzing different strategies at the front desk for a new hostel project. I will have 60 beds. Was wondering for this size what are most peoples front desk hours of operation? I was originally thinking 7am to 2am, (bars close at 130am), so they could be there is someone is locked out, needs a room, ect. But now I am thinking I would be fine with a 7am - 10:30am shift. On demand front desk from 10:30 to 3pm (front desk helps cleans at this point but is on call if anyone request front desk service, then have a 3pm to 10pm shift. What do you think? Obviously would like to reduce payroll hours, payroll taxes/withholding, ect. Maybe just 7am to 2am on weekends?

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rjd1983

11 years

My experience has been that in a hostel that size, you can't have a receptionist doing cleaning by themselves. I have worked in places where reception closes at mid-day so the receptionist can clean, but you will find that you will get lots of people wanting to checkin before checkin time, or they want to extend their stay, or they want advice on what to see and do in the city.

The hostel I am working out is similar sized, and the last week or so we have been quite busy during the morning due to people wanting to checkin, or extend their stay, plus we have a bar to look after, so getting away for more then 5 minutes is impossible. It's always impossible when the hostel is full.

My opinion would be to employ a full-time cleaner, and get the receptionist to help out when they can. The receptionist *should* be able to squeeze in an hour here and there if the hostel is not busy. I also dislike hostels that close their reception during day-time hours.

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