Hostel Office and Booking.com

Are there any users of Hostel Office out there? We signed up about three months ago but are still having lots of niggling problems.

Most seem to be related to Booking.com and their XML connection. For example: their system only allows you to sell four beds of 4 Bed Dorm at one time even if you have six 4-Bed Dorms. Whenever we sell out one room type on BC it takes sometimes up to a day to upload our availability for this room type again. As a result we are losing bookings.

We also receive bookings not in English as ??? When I asked about this I was told it was Booking.com's fault. However when I asked BC they pointed the finger to Hostel Office. Frankly I don't care who's fault it is we just want to read our bookings.

Any feedback appreciated.

For the sake of fairness I must say they handle Hostelworld, HiHostels and Hostelbookers very well.