Since we got started, we have had to live with the occassional no shows from HW and HB bookings. I believe this is a norm and most of you hostel managers would have to face every now and then.
The standard policy I believe is that for no shows / cancellations without prior notification, the hostel holds the right to charge the guests for their first night. However, this is not possible as HW and HB do not provide the credit card CVV / CVC code (apparently due to data privacy etc laws).
I suppose this is all fair but I do wonder then how do the other hostels handle these No Shows. While most bookings from HW and HB do translate into actual guests staying with us, how do we recover i.e. charge those who did not show up? During peak periods, this is a loss of potential revenue to us as we had to reject other bookings from other stream. :(
Do you guys do anything differently or do you also just write these bookings off?
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