Asterisk (open-source PBX) for phone management
Front Desk Operations
Has anyone used Asterisk?
http://www.asterisk.org/
It's a free, open-source PBX for managing phone systems.
Features:
http://www.asterisk.org/support/features
- Call Detail Records
- Call Forward on Busy
- Call Forward on No Answer
- Call Monitoring
- Call Queuing
- Call Waiting
- Caller ID
- Music On Hold
- SMS Messaging (not sure if it can accept incoming SMS to the front desk, but that would be interesting)
- Three-way Calling
- Voice-over IP
- Allows for integration of physically separate installations
- Allows a unified dialplan across multiple offices
- Comments
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