15 years
Hi all
had a guest here and when guest left there was copious amounts of blood on the sheets and mattress, the sheets had to be thrown away and the mattress was scrubbed almost clean and the floors were cleaned as well much to the annoyance of our cleaners who are not nurses and not paid to clean this kind of human bodily fluids..
we are considering charging client who since left $100 for the sheets and cleaning as we have the credit card number on file, btw this was not the result of 'that time of the month'...
what do you think? is this fair what would other hostel owners do..
I think that, if your cost to buy new sheets and your expenses for cleaning are a little under $100, then $100 would be a fair amount, as long as it cover your expenses.
If as the result of this incident you lost income because of the room being unavailable during its cleaning, you might also consider that lost income as part of your expenses when considering what a fair amount is. But I think you should also take into consideration if the incident was not done on purpose (I guess. Who would purposedly want to bleed himself/herself on purpose?) or if it was the result of your guest being obviously careless in preventing staining everything with blood.
If it was an accident, I would just charge for my expenses. If it was due to some unappropiate behavior I would charge for my expenses and maybe some more as a fine or penalty.
I am curious, what happened?
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