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      • MODERATOR NOTES
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All Recent Articles

Tips & Tricks, Part 2: The Kitchen

How-To
hekerua lodge kitchen north island new zealand clean sink plates mugs cups glasses bench

This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.

cmloechl's picture
Courtney Loechl

Tips & Tricks, Part 1: Reservations & Check In

Blog
reception-chalkboard-paint-door-phone-numbers

All good things must come to an end, which is why I've stopped drinking. Wait…traveling. I've stopped traveling. Though they did begin to feel like one in the same at some point. Sadly my four months in NZ & Australia came to a close last week, and I am now back in the US.

cmloechl's picture
Courtney Loechl

Complaints, Part 3: Responding to Negative Reviews

How-To
negative-reviews-responding-computer

The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?

cmloechl's picture
Courtney Loechl

Complaints, Part 2: Keeping the Peace

Blog
computer hands keyboard dealing with guest complaints hostel

No matter how amazing your hostel, there will come a day when some lowly guest finds it unworthy of his standards. You could give everyone a 6 week old puppy to cuddle with when they check in, and this guy will complain that it's a black lab.

cmloechl's picture
Courtney Loechl

Complaints, Part 1: Smelling Smoke Before Fire

Blog
locker-power-point-secure

Oh, complaints. In terms of enjoyment, they are right up there with clogged toilets and overbooking on a festival weekend. For some, a close tie with an extended visit from the in-laws. Some complaints are warranted, while others are just nit-picky.

cmloechl's picture
Courtney Loechl

A Legacy of Love: The Arts Factory Lodge

Blog
arts factory teepee djembes accommodation sleep tent outside hostel

How do I even begin to describe the magic that is the Arts Factory Lodge? It may be unlike any other hostel in the world. Word on the street was you either love it or you hate it.

cmloechl's picture
Courtney Loechl

The Hostel Family Part 2: Keeping the Balance

How-To
adventure queenstown staff new zealand people part social drinkin party bar pub

I recently stayed at Aussitel Backpackers in Coffs Harbor, Oz. The hostel itself is great, with by far the most free adventure activities I've seen to date. Other guests and I went surfing, stand up paddle boarding, jetty jumping and surf kayaking…all for free. What?!

cmloechl's picture
Courtney Loechl

The Hostel Family, Part 1: Finding & Choosing the Right Staff

Blog
hostel staff good find work customer satisfy

One time I had a great guy who was supposed to start training on reception. Thankfully so, because I was about to be really understaffed.

cmloechl's picture
Courtney Loechl

Sydney to Siem Reap: One Hostel Manager's Journey to Give Back

Blog
Vin with one of the Cambodian children while volunteering happy smile helping out

A couple weeks ago, a large group of people in the hostel and tourism industry gathered in Sydney. Naturally, it was in a bar, but this time it wasn't just to have some laughs or talk of taking down HostelWorld or steal housekeeping secrets.

cmloechl's picture
Courtney Loechl

Why You're Selling Yourself Short

How-To
the bank at cactus jack building yellow outside couch wooden 34

It's no secret I want to open up my own hostel in the next few years. I'm not even positive where it will be yet, but I know it will be great. My mom always joked they overdid the self-esteem thing with my generation, but why shouldn't you follow your passion with confidence?

cmloechl's picture
Courtney Loechl

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