Does anyone have issues with employees surfing the Web instead of doing work at the front desk? Does anyone block access to the Web or to certain sites?
For example, employees treating guests rudely so that they can get back to surfing MySpace, Neopets.com or other addictive Web sites?
At one hostel we eventually had to block access to neopets.com because the situation was getting out of control. Once MySpace became popular, it became a problem also, where even managers were ignoring guests or pretending to do work while they were really surfing MySpace or playing video games.
I think the front desk needs access to the Internet -- it only gets out of control when the staff don't want to answer the phone or take a reservation because they want to get back to their instant messenger conversation or post a new MySpace comment.