Hi everybody..
I have a question: how can i check that any of my receptionists is stealing money?
Like making reservation and then cancel it, so he can take money for that reservation..
Is there any system or suggestion from u?
many thanks to anyone who can help me!
Marco
ps. camera it could be a option, but since we are a NGO, we are not so rich.... and another option copuld be a fake camera, but receptionist would know is fake...
11 years
Wow! Bad enough if business is bad but if staff are stealing!!!
Do you have a PMS (Property Management System)in your reception?
If you don't you need one!
The receptionist has responsibility for her "float " plus all monies collected - if it's short she pays-simple!
If I can help
www.roomallocator.co.uk
There is a saying in business if money is stolen by staff- SHAME ON HER - if it's stolen twice
SHAME ON YOU!
Download
11 years
Do you have a PMS (Property Management System)in your reception?
If you don't you need one!
Agreed. A lot of the software out there requires each receptionist to use a different log-in so you know who did what. There should be a record of canceled guests, so if you notice a staff member creating and deleting guests you can look into what's really going on. Of course this assumes that the receptionist would even put the person in the system. Most of the time they will not, so a PMS wouldn't help you in this case.
If you suspect that someone is stealing, you'll need to be extra vigilant about your bed and merchandise inventories. You'll need to know on a daily basis how many guests should be in-house vs. how many actually paid. If you use an outside company to wash your laundry, this can help you determine if there were extra people in the hostel who were not accounted for. If there are regularly more sheets being washed than registered guests, then you may have a thief on your hands. If it always happens on the same person's shift, then it's easier to catch them. Send someone in to pose as a walk-in and see if they show up in the records or mysteriously disappear along with their money.
11 years
thanks a lot for your reply..helpfull!
i think i'll keep on eye every morning when people wake up/leave the rooms and see if all the people are register in the system (every bed occupied should have a name on the system)...and about the linen we wash..
if you have other suggestions....:)
11 years
Install an HD camera with audio. This is a good deterrent. You can then watch live wherever you are or watch the playback to double check.
9 years
Would most certainly recommend using a PMS system where each staff member is required to count in at the beginning of each shift and count out at the end. If the numbers don't match up then it will be easy to see who was responsible.
9 years
Our government has recently implemented a law that requires each staff member to document how much personal money they have in their pockets at the beginning of each shift. The till might be perfectly correct according to the PMS system, but the employee might have pocketed some money on the side without entering the guest into the system. If a Control comes through, they can and will ask the employee to empty their pockets and compare it to that day's shift report. In theory this protects me from staff members with sticky fingers. Except that if they are caught stealing, I might also be given a fine for not having that income reported. Crazy, right? I have no right to ask my staff to empty their pockets, so it's really not much of a safety measure.
Would your staff members ever agree to something like this? Would it help you if they did agree?
9 years
Our government has recently implemented a law that requires each staff member to document how much personal money they have in their pockets at the beginning of each shift.
Wait, what!?
9 years
Install an HD camera with audio.
This is illegal in most US states. Check local laws about recording audio.
9 years
Dont bother with audio - you'll never be able to hear anything and lets face it, if you cant SEE it happen it's pretty unlikely you'll HEAR anything. Also, I wouldn't work anywhere I thought the boss was recording my every word; that's kinda creepy.
9 years
Also, I wouldn't work anywhere I thought the boss was recording my every word; that's kinda creepy.
I found out that it was illegal, because a manager once told me that "of course the security cameras don't record audio, because that would be illegal." I later found them recording the audio in the back office. :/
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