Can you tell me how to perform a "wake up call" for gusts in hostels? In case there is no phone in the dorms.
thanks in advance.. :)
12 years
If the guest is in a private room I would knock on the door until someone answers. If they are in a dorm, then I would go in and gently nudge their shoulder until they wake up. They’re probably going to be pretty confused about why they’re being touched, so cut to the point and tell them “You asked for a wake up call. It is 6:00am.”
Just make sure you wake up the right person :)
12 years
Thank you for the comment, Rucksack Brian :)
That's the problem we usually have when waking up people in dorm, because if we just don't want disturbing the other guests and we do not want to called as rude person :)
The other problem: persons in charge on night shift are male, is it polite when they just go into the dorm to wake up female guests?
12 years
I wouldn't have thought it would be a problem. The men are doing their jobs, and it's not as if they are sleeping in the same room.
12 years
Yep, men are just doing their jobs.
Thank you for the comment, rjd1983 :)
I hope it will useful for me and others who have the same situation.
Other comments are welcome :)
12 years
In some cases, it might be a problem, but that would be a ultra-conservative woman, objecting on religious grounds at most. But as I said, the men are doing their job, they are not going in there to sleep, or even stare at the women... If any one does object, they shouldn't be staying in a hostel. :)
12 years
Another idea: let guests rent alarm clocks at the front desk. If you lose too many alarm clocks, ask for a $5 (or local equivalent) deposit that is given back when they return the clock.
12 years
don't do wake up calls. just don't. everyone has a phone now...they can set an alarm. we used to do them and guests would get pissed off...also, what if you wake the wrong person...it's dark, there's 8 people in the room...we don't assign beds so we don't know where they are.
we sell clocks at the desk for $3.
11 years
Well, for us, when the person asks for the wake-up call we actually ask them where they would like to be nudged (foot, arm, shoulder). We also let the females know in advance that it will be our male night receptionists who will be doing the nudging. :)
10 years
A wake-up call can make guests feel so great because many of them don't expect this in a hostel. But it also means an extra responsibility.
One of my staff forgot to wake up a guest, who ended up missing a flight to the UK from China. As a doctor intern in Britain, he also needed to rearrange his job and probably left some bad impression on him. It ruined his trust on us despite his very happy experience in the hostel before this.
We waived his room charge, paid for his taxi on the other day and arranged a flight for him(fortunately he had an open ticket). And on the other day, another staff who wasn't responsible for this mistake didn't sleep for the whole night, just because she wanted to make sure that she could do a wake-up call for this guest. Despite all these, it can only limit the hurt, but the hurt was done.
The responsibility behind a wake-up call can potentially be huge.
We still do a wake up call. No mistake has happened because we set an alarm very carefully to avoid missing. There should be a zero tolerance on this mistake but how?
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