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      • MODERATOR NOTES
      • Introduce Yourself
      • Introduce Your Hostel
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How to Create Video Content From Snapchat

How-To
Logo of Snapchat for webinar video tutorial

If you think creating videos is overwhelming and time consuming, you're not alone. Luckily for you, it's also not true!

cmloechl's picture
Courtney Loechl
Social Media Marketing, Video Marketing

The Key to Quick & Easy Video Content

How-To
Hands holding a smartphone showing video

It’s no secret that vivid, fresh content is an instant boost to any website or business, and hostels are no exception. At a minimum, most people usually get some decent photos up, but video is also crucial to taking your visual marketing to the next level.

cmloechl's picture
Courtney Loechl
Video Marketing, Social Media Marketing, Website Design

How to conduct an interview for a hostel reception position

How-To
Unfriendly Scary Receptionist at Hostel Front Desk

The team that you put in place to run your hostel is arguably the most important key to your success.  Here are some tips on interviewing candidates to make sure you hire the right people for your team.

Rucksack Brian's picture
Rucksack Brian
Hiring Staff, human resources, interview questions, interview techniques

Learning about Channel Managers: What are your questions?

How-To
Questions-About-Channel-Managers

Re: Channel Managers: what do you want to know? We are putting together a 'learning session' with both SiteMinder and MyAllocator reps to help learn the deeper ins & outs of how these sites can help out your hostel and unique situation.

cmloechl's picture
Courtney Loechl
Channel Managers, Reservations

Tips & Tricks, Part 4: Rooms

How-To
paradiso loft dorm beds creative space tall ceilings ladder

Can you remember the first dorm room you ever stayed in? Mine was somewhere in Cape Town nearly seven years ago. Being students, we went for the cheapest hostel we could find, and from my fuzzy memories I think we got what we paid for.

cmloechl's picture
Courtney Loechl
Guest Amenities, Hostel Design

Tips & Tricks, Part 3: Cleaning, Laundry, & Bathrooms

How-To
cleaning-laundry-bathroom-hostel

While discussing cleaning with Gerti and Andy, the owners of lovely Old Countryhouse Backpackers, they told me about one particularly awful stay they had somewhere else. It wouldn't have been so bad in itself, except that it was filthy.

cmloechl's picture
Courtney Loechl
Hostel Cleaning, Hostel Design, Guest Amenities

Tips & Tricks, Part 2: The Kitchen

How-To
hekerua lodge kitchen north island new zealand clean sink plates mugs cups glasses bench

This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.

cmloechl's picture
Courtney Loechl
Food And Beverage, Guest Amenities, Hostel Design

Complaints, Part 3: Responding to Negative Reviews

How-To
negative-reviews-responding-computer

The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?

cmloechl's picture
Courtney Loechl
Customer Service, Reviews and Reputation Management

The Hostel Family Part 2: Keeping the Balance

How-To
adventure queenstown staff new zealand people part social drinkin party bar pub

I recently stayed at Aussitel Backpackers in Coffs Harbor, Oz. The hostel itself is great, with by far the most free adventure activities I've seen to date. Other guests and I went surfing, stand up paddle boarding, jetty jumping and surf kayaking…all for free. What?!

cmloechl's picture
Courtney Loechl
Hostel Atmosphere, Staff Recruiting

Why You're Selling Yourself Short

How-To
the bank at cactus jack building yellow outside couch wooden 34

It's no secret I want to open up my own hostel in the next few years. I'm not even positive where it will be yet, but I know it will be great. My mom always joked they overdid the self-esteem thing with my generation, but why shouldn't you follow your passion with confidence?

cmloechl's picture
Courtney Loechl
Branding, Hostel Manager, Business Planning

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