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      • MODERATOR NOTES
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    How to Create Video Content From Snapchat

    How-To
    Logo of Snapchat for webinar video tutorial

    If you think creating videos is overwhelming and time consuming, you're not alone. Luckily for you, it's also not true!

    cmloechl's picture
    Courtney Loechl
    Social Media Marketing, Video Marketing

    The Key to Quick & Easy Video Content

    How-To
    Hands holding a smartphone showing video

    It’s no secret that vivid, fresh content is an instant boost to any website or business, and hostels are no exception. At a minimum, most people usually get some decent photos up, but video is also crucial to taking your visual marketing to the next level.

    cmloechl's picture
    Courtney Loechl
    Video Marketing, Social Media Marketing, Website Design

    How to conduct an interview for a hostel reception position

    How-To
    Unfriendly Scary Receptionist at Hostel Front Desk

    The team that you put in place to run your hostel is arguably the most important key to your success.  Here are some tips on interviewing candidates to make sure you hire the right people for your team.

    Rucksack Brian's picture
    Rucksack Brian
    Hiring Staff, human resources, interview questions, interview techniques

    Learning about Channel Managers: What are your questions?

    How-To
    Questions-About-Channel-Managers

    Re: Channel Managers: what do you want to know? We are putting together a 'learning session' with both SiteMinder and MyAllocator reps to help learn the deeper ins & outs of how these sites can help out your hostel and unique situation.

    cmloechl's picture
    Courtney Loechl
    Channel Managers, Reservations

    Tips & Tricks, Part 4: Rooms

    How-To
    paradiso loft dorm beds creative space tall ceilings ladder

    Can you remember the first dorm room you ever stayed in? Mine was somewhere in Cape Town nearly seven years ago. Being students, we went for the cheapest hostel we could find, and from my fuzzy memories I think we got what we paid for.

    cmloechl's picture
    Courtney Loechl
    Guest Amenities, Hostel Design

    Tips & Tricks, Part 3: Cleaning, Laundry, & Bathrooms

    How-To
    cleaning-laundry-bathroom-hostel

    While discussing cleaning with Gerti and Andy, the owners of lovely Old Countryhouse Backpackers, they told me about one particularly awful stay they had somewhere else. It wouldn't have been so bad in itself, except that it was filthy.

    cmloechl's picture
    Courtney Loechl
    Hostel Cleaning, Hostel Design, Guest Amenities

    Tips & Tricks, Part 2: The Kitchen

    How-To
    hekerua lodge kitchen north island new zealand clean sink plates mugs cups glasses bench

    This post is filled with ideas and great tips I saw from various hostels throughout New Zealand and Australia. I tried to put pictures with them whenever possible, as well as give credit to any hostel-specific ideas.

    cmloechl's picture
    Courtney Loechl
    Food And Beverage, Guest Amenities, Hostel Design

    Complaints, Part 3: Responding to Negative Reviews

    How-To
    negative-reviews-responding-computer

    The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?

    cmloechl's picture
    Courtney Loechl
    Customer Service, Reviews and Reputation Management

    The Hostel Family Part 2: Keeping the Balance

    How-To
    adventure queenstown staff new zealand people part social drinkin party bar pub

    I recently stayed at Aussitel Backpackers in Coffs Harbor, Oz. The hostel itself is great, with by far the most free adventure activities I've seen to date. Other guests and I went surfing, stand up paddle boarding, jetty jumping and surf kayaking…all for free. What?!

    cmloechl's picture
    Courtney Loechl
    Hostel Atmosphere, Staff Recruiting

    Why You're Selling Yourself Short

    How-To
    the bank at cactus jack building yellow outside couch wooden 34

    It's no secret I want to open up my own hostel in the next few years. I'm not even positive where it will be yet, but I know it will be great. My mom always joked they overdid the self-esteem thing with my generation, but why shouldn't you follow your passion with confidence?

    cmloechl's picture
    Courtney Loechl
    Branding, Hostel Manager, Business Planning

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