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      • MODERATOR NOTES
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The Depths of Creativity, Part 2: Problem Solving the Unexpected

Blog
beer fridge bachelor pad outside fridge

The scope of a hostel manager’s job is about as wide and varied as country flags on an aged backpack.

cmloechl's picture
Courtney Loechl
Hostel Manager, Risk Management

The Depths of Creativity, Part 1: Setting Hostels Apart

Blog
guest painting legends backpacker lodge outside entrance hostel

Our HostelManagement theme for December is “Industry Expectations: Standing out, while fitting in.” I have to admit, even I thought to myself, “How can I write about such a cliche?” I want my writing to be meaningful, but most of all useful.

cmloechl's picture
Courtney Loechl
Guest Amenities, Hostel Atmosphere, Hostel Design

Misadventures in Hostel Management: A Look Back

Blog
broken toilet hostel

This month our panel discussion will be the topic “If I Knew Then What I Know Now”. While generally I will focus my writing around the chosen topic, I don’t exactly feel qualified to speak up on that one yet.

cmloechl's picture
Courtney Loechl
Panel Discussions, Hostel Manager, Hostel Maintenance

Working with OTA’s and Moving the Industry Beyond

Blog
travel world globe planet earth boat car plane

Sorry I have been rather quiet the last few days since Hostelworld announced they are increasing their service fee to 12%. I know some of you have been waiting for my input.

DarrenOverby's picture
Darren Overby
Booking Engines (OTA's), Channel Managers, Marketing Online, Reservations

Tips & Tricks, Part 5: Common Areas & Lounges

Blog
hostel-common-room-ptw

Find a great hostel, and you've likely found great communal space within that hostel. Hanging out with other travelers is an integral part of hostel life, and having a great space to do it in can make or break a hostel.

cmloechl's picture
Courtney Loechl
Hostel Design, Guest Amenities

Tips & Tricks, Part 1: Reservations & Check In

Blog
reception-chalkboard-paint-door-phone-numbers

All good things must come to an end, which is why I've stopped drinking. Wait…traveling. I've stopped traveling. Though they did begin to feel like one in the same at some point. Sadly my four months in NZ & Australia came to a close last week, and I am now back in the US.

cmloechl's picture
Courtney Loechl
Customer Service, Reservations, Reception and Front Desk Operations

Complaints, Part 2: Keeping the Peace

Blog
computer hands keyboard dealing with guest complaints hostel

No matter how amazing your hostel, there will come a day when some lowly guest finds it unworthy of his standards. You could give everyone a 6 week old puppy to cuddle with when they check in, and this guy will complain that it's a black lab.

cmloechl's picture
Courtney Loechl
Customer Service, Reviews and Reputation Management

Complaints, Part 1: Smelling Smoke Before Fire

Blog
locker-power-point-secure

Oh, complaints. In terms of enjoyment, they are right up there with clogged toilets and overbooking on a festival weekend. For some, a close tie with an extended visit from the in-laws. Some complaints are warranted, while others are just nit-picky.

cmloechl's picture
Courtney Loechl
Customer Service, Guest Amenities, Reviews and Reputation Management

A Legacy of Love: The Arts Factory Lodge

Blog
arts factory teepee djembes accommodation sleep tent outside hostel

How do I even begin to describe the magic that is the Arts Factory Lodge? It may be unlike any other hostel in the world. Word on the street was you either love it or you hate it.

cmloechl's picture
Courtney Loechl
Hostel Atmosphere, Hostel Community

The Hostel Family, Part 1: Finding & Choosing the Right Staff

Blog
hostel staff good find work customer satisfy

One time I had a great guy who was supposed to start training on reception. Thankfully so, because I was about to be really understaffed.

cmloechl's picture
Courtney Loechl
Staff Management, Staff Recruiting

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