What kinds of systems does your hostel use to manage reservations and guests?
Here are some of the ones that I have seen:
Any others to add? Recommendations or warnings about one system vs. another?
17 years
...by Online Systems. It has it quirks but overall we've been really happy with it since we changed from ROS to them 2 years ago.
we figured why should we pay Hostelworld for every single transaction when we pull about 40% of our booking from our own website....
if you want more details, contact me directly with a personal post and i'll be happy to tell you why Charts rocks.
17 years
we love Charts by Online Systems.
Is this the one you are talking about?
http://www.online-int.com.au/products/charts.htm
Charts looks interesting. I've tried Ros2000 and wasn't happy with it. It wasn't very intuitive and it had some weird ways of doing things.
17 years
yes, it is. we used ros for years...this is better...but very different.
looks odd like old word perfect...but once you get the hang of it is much easier overall...and they have good technical response time and will do all sorts of customization for you.
17 years
Looks interesting...
I just watched the demo video for Charts Backpacker here:
http://www.online-int.com.au/flash/index.html
17 years
I've just heard about another two other front desk systems.
One is called Sihot. Does anyone know anything about it?
It looks like the Web site is here:
http://www.gubse.com/index.php?id=219&L=1
The other is Silverbyte Systems Optima:
http://www.silverbyte.com/products.asp
http://www.silverbyte.com/proPMS.asp
17 years
yes, it is. we used ros for years...this is better...but very different.
looks odd like old word perfect...but once you get the hang of it is much easier overall...and they have good technical response time and will do all sorts of customization for you.
yeah, the customization and integration abilities of charts are pretty good - but as a 'desky' i cannot stand that program compared to more visual programs such as backpack and roommaster. especially when you have to sift through 360 odd beds.
17 years
i cannot stand that program compared to more visual programs such as backpack and roommaster. especially when you have to sift through 360 odd beds.
Have you used Roommaster? I'm curious how many hostels are using Roommaster and what the hostels think about it...
17 years
Have you used Roommaster? I'm curious how many hostels are using Roommaster and what the hostels think about it...
its pretty powerful - but we dont really take advantage of that really. its designed more for hotels - i think the real advantage of our using it is that it can be accessed remotely from our central reservations office. its seems to have a pretty good audit system, which unfortunately doesnt work too well with our till system from the bar and cafe.
its pretty user friendly from a desk agent POV and management seems to be pretty happy with it.
17 years
I just downloaded the demo for Roommaster, and after quick installation and data input, I still fail to see how it would fit a hostels.
I have created 10 and 12 bed dorms, but once I have a guest checked in, I cannot check in a second guest into that room.
Possible solution is to name each bed like a room number, for example, 9E-1, 9E-2, 9E-3 etc, but I would rather see the room as a whole .
We are looking at Silverbyte too, anyone has already comments on that?
17 years
I just downloaded the demo for Roommaster, and after quick installation and data input, I still fail to see how it would fit a hostels.
I have created 10 and 12 bed dorms, but once I have a guest checked in, I cannot check in a second guest into that room.
Possible solution is to name each bed like a room number, for example, 9E-1, 9E-2, 9E-3 etc, but I would rather see the room as a whole .
We are looking at Silverbyte too, anyone has already comments on that?
yeah, roommaster really is made for hotels. but you can, as you said, name your rooms cleverly.
we've got rooms 101-1, 101-2, 101-3 etc
seems to work.
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