16 years
Hi Wenke.
Is there a cost for this new software if any of the hostels want to use it?
Robert
Front desk systems and property management software
Front Desk Operations
What kinds of systems does your hostel use to manage reservations and guests?
Here are some of the ones that I have seen:
- Paper reservation and accounting system
- Excel or OpenOffice spreadsheet
- roomMaster 2000
- Ros2000
- ASSD (including Gomio's version)
- Hostelworld's Backpack software
Any others to add? Recommendations or warnings about one system vs. another?
- Comments
16 years
Yes you'll have to pay for the reservation software but if you want to take a look at the demo version http://www.gomio.com/hostelservices/ReservationsSoftware.aspx it will help you to understand the functions it has.
If you have any further question just email me directly [email][email protected][/email] or [email][email protected][/email]
Hope to hear from you soon!
16 years
Well have a look at www.hosteloffice.com
Integrates with many agents but also we help you improve your website raking on search engines so you don't have to rely just on agents.
15 years
Hi Stefan.
Thanks for your question. The answer is YES our software works on macs. You can have your hostel using any combination of Macs, Linux and Windows Operating Systems.
Dean
International Director
www.hosteloffice.com
15 years
Here are a couple of thing that I think large hostels need in their front desk software:
- housekeeping reports -- print up a list of who is checking out for the housekeepers, along with any notes for rooms, like "private room 203 wants the sheets changed today"
- maintenance logs & reports -- when a guest complains about something it should go in the maintenance log which can then get printed up in the morning for the worker(s)
What do you think? Do you need these features at your hostel, and does your software provide it? Or do you use multiple systems to manage everything?
(Be sure to say how many beds/rooms you have. These features might not matter for smaller hostels.)
15 years
Our software can do both, but we don´t use it.
We do the housekeeping report manually. It´s just a list of the room numbers where the nightguy fills in the number of people staying in each room.
Our maintenance log is a book.
15 years
Our software can do both, but we don´t use it.
...
Our maintenance log is a book.
That's interesting. I'm used to putting it into a program (roomMaster 2000). When a guest checks out, the bed or room is automatically marked "dirty". All the dorm beds could be marked "clean" at anytime by the front desk, but to mark the private rooms as clean we would wait until the housekeepers called down to let us know when each room was ready. The software wouldn't let the front desk check-in people until the room was marked clean.
15 years
The software wouldn't let the front desk check-in people until the room was marked clean.
Not good. I hate it when a computer tells me what I can do and what not, because I´m someone who knows what he´s doing - at least better than a computer.
Even if a room is not yet cleaned, I still want to be able check in. The guest pays for the room, gets the keycard, leaves his stuff in the luggage storage and goes out into town. He can return later and just move into his room without bothering the reception when it might be much busier than at the time when he checked in (but not moved into his room).
15 years
interesting, when i was using roommaster, id just mark the 'room' clean and check them in in those situations. or just mark it as paid, make the key and make a note in the res saying 'arrived, paid, bags in storage, pls c/in' for whoever was on in the afternoon.
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